Senior Manager, Account Coordination

Ibotta•Denver, CO

2d•$115,000 - $132,000•Hybrid

About The Position

Ibotta is seeking a Senior Manager, Account Coordination to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. You will be responsible for plans to ensure optimal staffing and service levels are consistently achieved. This role manages all aspects of Revenue account coordination and operational adherence to SLAs and drives continuous improvement in efficiency and customer satisfaction metrics. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one. Candidates must live in the United States.

Requirements

6+ years of proven digital media and/or promotions experience
2+ years experience managing a team required
Bachelor’s degree preferred
Technical Skills: G Suite, Intermediate Excel and PowerPoint
Experience guiding teams through complex sales cycles with multi-layered decision-making processes and long-term planning.
Strong operational leadership: scheduling, resourcing, budgeting
A collaborative leader and culture builder who thrives in a dynamic, cross-functional environment.
Proven executive presence with the ability to communicate complex concepts clearly and persuasively to senior stakeholders.

Responsibilities

Ensure that the team is successfully performing in their role including, but not limited to, campaign setup, monitoring campaigns, troubleshooting and executing optimizations to improve outcomes for brand partners
Hire, coach, and develop a high-performing team of client-facing Account Coordinators, guiding them to exceed productivity goals and grow professionally
Set and achieve ambitious goals for the Account Coordinator team by focusing on process improvements that will help the team work more efficiently and deliver world class client service
Assist the team in maintaining and improving alignment across cross-functional teams with an eye for process improvements (Business Operations, Product, Marketing, etc) for a unified strategy that supports flawless campaign launches for our brand partners
Provide leadership on cross-functional initiatives that go beyond individual accounts to create meaningful business impact across the broader organization.
Build and manage workflows, intake, and project pipelines
Own resourcing, staffing plans, and capacity management
Manage special projects that advance revenue operational excellence
Take ownership of projects, including policies, procedures, and process improvements that enhance the team’s goals
Act as a leadership presence within the Revenue organization, driving best practices and reinforcing a high-performance culture.