Senior M3 Solution Lead

Steve Madden • New York, NY

17h • $120,000 - $150,000 • Hybrid

About The Position

The Senior M3 Solution Lead is responsible for supporting, optimizing, and enhancing our Infor M3 ERP environment. This position supports the Wholesale Footwear business. The responsibilities described below are considered essential functions of the role. This position is based in our LIC office.

Requirements

• Minimum of 5+ years of hands-on experience with Infor M3 ERP in a techno-functional, business analyst, or consultant role
• Experience configuring M3 and working with tools such as H5, XtendM3, CMS, LCM, IDM, and APIs
• Strong understanding of M3 tables, data structures, batch jobs, and integration concepts
• Strong capability to create functional and technical specifications
• Excellent communication and collaboration skills
• Proactive and analytical problem solver.
• Strong ownership mentality.
• Effective communicator across technical and non-technical teams.
• Highly organized with strong documentation skills.
• Team-oriented with a customer-service mindset.

Nice To Haves

• Experience with IBM iSeries M3 and/or CloudSuite M3 on AWS.
• Familiarity with MuleSoft, MEC, and enterprise integrations.
• Experience with connected systems such as Manhattan WMS, GTNexus, PLM, POS, or Shopify.
• Industry experience in Retail, Apparel, Footwear, or Consumer Goods.
• Experience with ERP upgrades or cloud migrations.

Responsibilities

• Partner with stakeholders across Supply Chain, Finance, Retail, Manufacturing, and Operations to understand business needs and translate them into optimized M3 solutions.
• Evaluate existing workflows and identify gaps, inefficiencies, and opportunities for business process improvement.
• Document business requirements, functional specifications, test cases, and process flows.
• Lead workshops, discovery sessions, and process mapping exercises.
• Configure and support M3 modules aligned with our business processes.
• Manage and support M3 master data governance, security roles, and functional administration.
• Troubleshoot complex functional issues (Level 2/3 support).
• Support testing cycles, release management, upgrades, and patching efforts.
• Collaborate with technical teams using MuleSoft, MEC, APIs, and other integration platforms.
• Support interface design and troubleshooting across systems including POS, Ecommerce, WMS, PLM, and GTNexus.
• Work with M3 technical constructs such as tables, batch jobs, and data structures.
• Assist with data migration and validation for CloudSuite.
• Serve as a senior resource for ERP enhancement projects and the CloudSuite migration.
• Participate in project planning and requirements prioritization.
• Develop and deliver end-user training.
• Maintain documentation and support change control processes.
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Benefits

• A key role in our ERP modernization and cloud migration initiative.
• Exposure to modern cloud and integration technologies.
• A collaborative and supportive work environment.
• Competitive compensation, benefits, and professional development.
• Hybrid work model: 3 days onsite in Long Island City, 2 days remote.
• health and dental insurance
• life insurance
• disability insurance
• 401K
• paid holidays
• a generous paid time-off policy
• career opportunities within a dynamic team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees