Senior Lifecycle Strategy Manager

Life360

1d•$140,500 - $204,500•Remote

About The Position

Life360 is transforming how we engage our members: moving from calendar-driven campaigns to intelligent, always-on lifecycle experiences. We're building a "Scale Engine" powered by predictive models, automation, and AI-driven decisioning that delivers the right value to members at moments that matter. As a Senior Lifecycle Strategist, you'll architect end-to-end member journeys across our people, pets, and things ecosystem. You'll define the global logic – the "who, when, and why" – of customer journeys and program the machine by setting the rules. This is a strategic role focused on behavioral engineering, orchestration logic, and experimentation design. You'll own critical lifecycle outcomes, from onboarding and activation to monetization and retention, designing the blueprints that drive personalized, automated experiences at scale. The core mandate and focus of this role involves defining the global strategy of our customer journeys through Strategic Blueprint Definition, which maps out who should receive what experience, when, and why. This is executed via Orchestration & Logic, where the automation system is programmed by setting behavioral rules, triggers, and sequencing logic that drive measurable customer actions such as activation, habit formation, feature adoption, and renewal. Furthermore, the role requires Behavioral Engineering to design programmatic decision trees and conditional logic that enable the system to autonomously deliver the right experience at the right moment. The US-based salary range for this position is $140,500 to $204,500. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

Requirements

8+ years in lifecycle marketing, growth marketing, CRM, or related fields with a focus on strategy and orchestration (not solely execution)
Proven track record designing and scaling automated lifecycle journeys in consumer subscription or membership businesses; bonus points for e-commerce experience
Deep understanding of marketing automation platforms (Braze, Iterable, Salesforce Marketing Cloud) and how to architect logic within them
Proven experience in journey mapping
Demonstrated success in being a part of a transformation or evolution from manual to automated program
Strong portfolio of measurable business outcomes driven by lifecycle strategy
Advanced understanding of Customer Lifetime Value (LTV) and Average Revenue Per User (ARPU) drivers
Rigorous experimentation mindset with experience in causal inference, incrementality testing, and statistical significance
Fluent in analytics tools (Amplitude, Tableau, Looker) – you pull your own data and don't wait for others
Can diagnose why metrics moved, isolating variables, accounting for seasonality, distinguishing correlation from causation
Translate complex data into clear, compelling strategic narratives that drive action
Think in systems and logic trees – you design "if/then" programmatic decision flows that scale
Understand behavioral triggers, timing, and context in determining next best actions
Design segmentation and personalization frameworks that enable autonomous decisioning
Cross-channel orchestration mindset, designing experiences that span multiple surfaces seamlessly
Balance nurture (relationship-building) with conversion (driving action)
Excellent communicator who can influence without authority
Comfortable having peer-level conversations with Data Science, Product, Engineering, and MarTech teams
Can translate technical complexity into clear strategic narratives for leadership
Teach and elevate others: you raise the bar for lifecycle thinking across the organization
Pioneer innovative lifecycle strategies that push the boundaries of personalization and automation
Demonstrate deep expertise in orchestration, propensity modeling, and AI-driven decisioning
Contribute to business strategy with a customer-centric lens, connecting lifecycle work to company-wide objectives
Ruthless prioritization skills – you know what matters vs. what's just interesting

Nice To Haves

Experience or passion for AI/ML-lead journey orchestration and delivery
Experience with transformations such as digital or AI transformation
Experience with propensity modeling, predictive audiences, or AI-driven personalization
Experience with Braze
Familiarity with SQL or Python for data exploration
Background in consumer tech, subscription services, or family-focused products
Experience in pod or squad-based cross-functional teams
Exposure to MarTech stack evolution and CDP architecture

Responsibilities

Design Master Journey Blueprints
Define customer needs, map journey logic, and set experimentation hypotheses for all new and evergreen lifecycle programs
Architect complete lifecycle journeys across device-first and app-first experiences for our global audience (onboarding, engagement, monetization, retention, winback)
Contribute to building global master blueprints and reusable, modular content templates for adoption across markets
Identify behavioral triggers, inflection points, and moments that matter in the member experience
Drive Experimentation & Causal Analysis
Partner with Growth Data Scientists and Analysts to design rigorous test methodologies with clear hypotheses and success metrics
Translate causal analysis results (LTV impact, incrementality) into new global "recipes" that can be scaled
Own an aggressive testing roadmap (10+ experiments per quarter) focused on learning and optimization
Interpret results through the lens of Customer Lifetime Value (LTV) and Average Revenue Per User (ARPU) drivers
Refine System Logic & Orchestration
Collaborate with Orchestration Managers, System Specialists, and MarTech Analysts to optimize automation systems
Ensure data quality, improve agentic decisioning logic, and refine behavioral trigger accuracy
Design cross-channel orchestration across email, push, in-app, SMS, and web, ensuring cohesive, non-duplicative messaging
While not a core tenant of the role, you will own and build flows in our CEP in the near term (Braze)
Define MarTech Requirements & Governance
Contribute to defining requirements for MarTech/CDP stack evolution
Own the canonical audience taxonomy and segmentation frameworks
Enforce technical governance to ensure global scalability and data integrity
Build Personalization Frameworks Through Insights
Independently analyze member behavior using analytics platforms (Amplitude, Tableau, Looker) to identify opportunities and diagnose problems
Synthesize quantitative data, qualitative feedback, and behavioral signals into actionable insights
Design audience segmentation strategies that balance scale with relevance
Partner with Data Science to define and operationalize propensity models for targeting, suppression, and decisioning
Collaborate Cross-Functionally
Partner with Product, Data Science, Analytics, and Engineering to shape member experiences
Work with Marketing Ops to translate strategic blueprints into executable automation workflows
Collaborate with Product Marketing and Experience Design on lifecycle architecture and messaging frameworks
Influence product roadmaps based on lifecycle insights and member needs
Own Business Outcomes
Drive measurable impact on key metrics: retention, LTV, conversion, engagement
Connect journey design directly to business goals through rigorous measurement of incrementality and causal impact
Report on performance, diagnose underperformance, and iterate quickly