Senior Legal Playbook Specialist

Ironclad•San Francisco, CA

6d•$140,000 - $168,000

About The Position

The Legal Playbook Specialist (LPS) is a strategic expert focused on bridging the gap between sophisticated legal strategy and AI-driven execution. Reporting to the Head of Professional Services and Customer Success, this role acts as the primary post-sales consultant for "AI-Ready" legal workflows and playbooks, specifically focused on the adoption and optimization of Jurist, Ironclad’s AI redlining agent. The LPS transforms subjective legal nuances into structured logic, ensuring customers achieve measurable efficiency gains and precise risk management.

Requirements

Educational Background: Juris Doctor (JD) degree is required to ensure empathy and shared vocabulary with our core persona.
Commercial Expertise: 3–5+ years of experience drafting and negotiating commercial contracts (MSAs, SOWs, SaaS agreements). You should understand market-standard positions and fallbacks instinctively.
Systems Thinking: The ability to deconstruct complex legal "unwritten rules" into structured logic and data-driven guidelines that AI can interpret.
Strategic Advisory: Experience facilitating workshops or high-stakes consultations; comfortable translating a customer’s risk tolerance into product configurations.
Technical Curiosity: While you won't write code, you have interest in AI technology and a desire to define the future of the AI CLM landscape.
Communication & Influence: Ability to manage sensitive legal-stakeholder conversations and translate "legal-speak" into actionable requirements for Product and Engineering teams.
Operational Rigor: A builder mindset. You don't just solve for one customer; you look for patterns to create repeatable frameworks and standardized assets.
Guardrail Awareness: Ability to provide industry benchmarks and "legal information" with high integrity, clearly navigating the line between technical consulting and legal advice.
Values Alignment: Someone who embodies Ironclad’s Values: Drive, Intent, Integrity, and Empathy.

Responsibilities

Operationalize legal risk: Guide customers in moving from subjective instructions to precise, data-driven playbooks and pre-approved clause libraries that maximize AI performance and accuracy.
Spearhead a new line of Services: Lead the development and delivery of a new service offering focused on customers without existing playbooks. You will be the primary architect for turning customer organizational knowledge into structured AI-ready playbooks.
Scale AI-ready frameworks: Develop and refine the "Ironclad Standard" for AI implementation. You will create the playbooks, assets, and best practices that enable our CS and Professional Services teams to scale across the globe.
Bridge legal & technical intent: Partner closely with the Legal Engineering (LE) team to ensure that legal intent is perfectly translated into technical workflow execution.
Advance customer maturity: Help customers move from manual redlining to AI-augmented negotiation, ensuring they hit adoption milestones and achieve long-term ROI.
Collaborate cross-functionally: Work with Product, Engineering, and Ironclad’s own Legal team to align product functionality with the real-world requirements of high-volume legal departments.
Drive Partner & Internal Enablement: Act as the primary enabler for our internal teams and external partner ecosystem. You will develop the training and certification materials required to scale playbook development services through third-party partners.
Be the voice of the practitioner: Advocate for the needs of the legal user, ensuring product enhancements and AI training reflect the nuances of sophisticated commercial practice.
Position future value: Stay ahead of the AI curve, helping customers envision how upcoming capabilities will further transform their legal operations and contracting velocity.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at