Senior Learning Experience Designer

Preferred Technologies, LLC•Houston, TX

5d•Hybrid

About The Position

The Senior Learning Experience Designer is a hands‑on role responsible for designing, developing, and continuously improving practical, competency‑driven learning solutions that support technician performance and business outcomes. This role focuses on translating operational needs, competency requirements, and performance gaps into structured learning experiences that can be immediately applied in the field. The Senior Learning Experience Designer works closely with Subject Matter Experts (SMEs), Trainers, Field Leaders, and Security Integration Academy (SIA) leadership to transform technical skills, standards, and workflows into aligned, blended learning and assessment solutions that build and validate employee competency.

Requirements

Bachelor’s degree in Instructional Design, Learning Experience Design, Education, or a related field.
5–8+ years of hands-on experience designing and developing learning experiences.
Demonstrated experience designing training for technical, field-based, or skilled‑trade roles.
Strong understanding of competency-based learning and performance-focused development.
Proven ability to translate real-world job tasks into effective learning solutions.
Portfolio of previous work required. This can include examples of: Technical training materials, Facilitator guides or job aids, Scenario-based or hands-on learning solutions, or Evidence of practical application in operational environments
Proficiency in MS Office (especially Excel, PowerPoint, Word)
Experience working within an LMS environment, including publishing content, supporting assessments, and reviewing learner progress data.
Excellent time management skills to prioritize and manage multiple requests from various avenues, and the ability to change direction in response to fluctuating circumstances.
Ability to work independently with multiple people at many levels and work as part of a team.
Attention to detail and problem-solving abilities.
Ability to manage responsibilities independently and drive tasks to completion with minimal supervision while delivering high-quality results.
Customer-service orientation and ability to manage deadlines.
Ability to use AI in a corporate setting as a tool to perform daily tasks.
Strong communication skills.

Nice To Haves

Proficiency with eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise, Camtasia, or similar).
Familiarity with image and video editing software (e.g. Adobe Creative Cloud software).

Responsibilities

Design blended learning experiences aligned to SIA competency matrices and career pathways.
Translate competency assessment results and performance data into clear learning objectives, training plans, and development pathways.
Develop field-ready training assets, including: Instructor-led training (ILT) materials, Facilitator guides, Participant workbooks, Hands-on lab activities, Job aids and field reference guides, Scenario-based exercises and assessments.
Ensure training content is practical, accurate, and usable for technicians and other operational roles.
Support the development, refinement, and maintenance of SIA competency frameworks by translating job requirements, assessment results, and field realities into clearly defined, measurable competencies and learning expectations.
Partner closely with SMEs to ensure technical accuracy while maintaining instructional clarity and usability.
Facilitate working sessions with SMEs to extract job-critical knowledge, workflows, and decision points.
Balance technical depth with field reality, ensuring content reflects how work is actually performed.
Design assessments that measure competency, not just knowledge retention.
Use assessment results, learner feedback, and performance outcomes to refine and improve learning experiences.
Support the evolution of SIA programs such as onboarding, skill development, and advanced technical pathways.
Ensure learning solutions align with SIA governance, standards, and long-term roadmap.
Contribute to the creation of repeatable, scalable learning frameworks.
Support knowledge management efforts by organizing, standardizing, and maintaining learning content within the SIA Knowledge Library to ensure accuracy, usability, and consistency over time.
Understand how AI can be leveraged to assist in daily tasks and projects.