Senior Learning Experience Designer

Checkr•Denver, CO

45d

About The Position

As a Senior Learning Experience Designer, you will be a part of the Service Excellence team within the Operations organization, focusing on the training, enablement, and content for the support ticket-based teams. Reporting to the manager, Sr. Manager, Service Excellence, you'll partner closely with support and compliance teams across operations. This role is responsible for designing a scalable, global onboarding and learning framework that drives faster ramp and consistency across a distributed workforce, leveraging AI-powered tools and data-driven insights to optimize learning outcomes.

Requirements

3-5 years of instructional design experience with a focus on global training initiatives.
Expertise in instructional technologies and Learning Management Systems.
Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors.
Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement.
Thrives in a fast-paced, changing environment; self-motivated and able to work independently.
Willingness to travel as needed.

Responsibilities

Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops.
Develop and implement AI-enhanced onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches with adaptive learning technologies.
Leverage AI tools and learning analytics to personalize training experiences, identify knowledge gaps, and optimize content delivery based on learner performance data.
Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions.
Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites
Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations. Explore generative AI applications for content creation and localization.
Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement

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