Senior Learning Enablement Specialist

Progyny, Inc.•New York, NY

4d•$85,000 - $95,000•Hybrid

About The Position

Thank you for considering Progyny! The Senior Learning Enablement Specialist is a hands-on learning professional who drives strategy and supports Operations learning & development programs that strengthen employee skills across the employee life cycle. This includes leading the learning strategy and program effectiveness across Operations Teams including Contact Center. In this role, you will serve as a learning partner with the business, as a trusted advisor, in a blended role of learning strategist, designer, facilitator and program manager. You will work closely with HR partners and business leaders to ensure employees and managers have the tools, resources, and confidence to thrive in their role. Additionally, you ensure trainers and SMEs have materials and training they need to be successful in deliver live learning sessions. This is an excellent opportunity for a passionate learning and development professional who enjoys blending program strategy, design and development while ensuring programs address core skills within Operations Teams.

Requirements

6 years+ of experience as a Learning Strategist or Learning Business Partner Development with emphasis in call center environment and/or healthcare.
Experience with instructional design and building blended learning solutions (in-person, virtual, and digital).
Strong facilitation and presentation skills, with the ability to engage diverse groups effectively.
Ability to manage projects, deadlines, multiple stakeholders and matrixed team members simultaneously.
Strong communication skills and the ability to influence without authority.
Bachelor’s degree required; professional coaching certification or applicable HR/L&D certifications a plus.
Please note: This is not a digital nomad or remote international position; candidates must be based in the United States.
Progyny is unable to provide visa sponsorship for this position.
Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

Partner with HR Business Partners and business leaders to identify learning needs and recommend targeted solutions.
Design programmatic strategy with some development and delivery of learning content with emphasis on New Hire and Ongoing development of operations roles.
Conduct skill analysis and work with the business to evaluate quality to recommend, design and implement solutions to close skill gaps.
Develop content as needed and/or work with Learning Designers on learning solutions.
Facilitate sessions that equip SMEs, trainers and supervisors to ensure they can confidently deliver accurate content and ensure successful knowledge transfer to employees.
Monitor program success, provide recommendations and gain buy in to improve the learning experience.
Monitor program success and Track participation, collect feedback, and analyze results to continuously improve learning impact.
Stay actively engaged with operations teams and roles as well as stay informed about industry trends and incorporate best practices into program design and facilitation.

Benefits

Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office