Senior Lead Product Manager Rewards Redemption

Wells Fargo Bank • Des Moines, IA

5d • Hybrid

About The Position

Wells Fargo’s Credit Card Loyalty & Rewards team is modernizing our end‑to‑end rewards experience. We’re seeking a Senior Lead Product Manager to lead the strategy and delivery of redemption experiences —from points‑for‑merchandise and cash‑back to travel and merchant partner redemptions. You’ll own a critical slice of the loyalty stack, partnering across Product, Technology, Risk, Marketing, and Operations to launch customer‑loved features with measurable business outcomes. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will:

Requirements

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Loyalty, rewards, credit card or payments ecosystem experience—especially in redemption (e.g., cash‑back, gift cards, travel, merchandise, statement credit).
• Experience with partner/merchant integrations and third‑party vendor management (contracts, SLAs, operational playbooks).
• Working knowledge of risk and control frameworks in financial services (model/ops risk, privacy, data governance, change management).
• Familiarity with experimentation (A/B testing), product analytics, and funnel optimization.
• Comfort with APIs, platform capabilities, and technical trade‑offs to guide solutioning with engineering.
• Executive presence and clear decision‑making in complex, cross‑functional environments.
• Demonstrated experience shipping customer‑facing digital products end‑to‑end with measurable impact.
• Strong skills in requirements/story writing, backlog management, and prioritization using data and risk considerations.
• Proven ability to influence without authority across Technology, Design, Risk, Operations, and external partners.
• Excellent written and verbal communication; executive‑ready storytelling and status reporting.

Responsibilities

• Deliver features end‑to-end: Drive discovery, requirements, user stories, acceptance criteria, and release planning; steward initiatives from ideation through production with strong change management.
• Elevate the customer experience: Improve findability, transparency (values, fees, restrictions), and conversion across redemption flows; champion accessibility and inclusive design.
• Integrate partners and platforms: Coordinate with internal platforms and external vendors to enable new redemption types and catalogs; ensure reliability, performance, and scale.
• Measure what matters: Establish dashboards for funnel conversion, NPS/CSAT, breakage, liability, and unit economics; run A/B tests and experiments to optimize outcomes.
• Manage risk & compliance: Embed risk, controls, and policy requirements into product design and delivery; ensure audit readiness and operational excellence.
• Lead change at scale: Align cross‑functional stakeholders, communicate decisions crisply, and drive adoption with training, communications, and readiness plans for impacted teams.
• Influence at the senior level: Provide clear business cases, trade‑off analyses, and status updates for executive stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed