Senior Lead Product Manager - New Consumer Experiences

PayPal • New York, NY

4d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We are seeking a Senior Lead Product Manager – New Consumer Experiences, to lead the E2E consumer experience for a new in-store payment method. This is a true 0-to-1 role where you’ll define and bring to life the future of in-store payments, shaping how millions of consumers pay in the physical world. You will set the long-term product vision, shape the MVP, and drive the journey to launch, balancing speed, quality, and customer trust. Post-launch, you’ll own the evolution of the experience, using customer insights and data to expand adoption and unlock long-term growth. Success will be measured by sustained consumer adoption and engagement. You’ll own the end-to-end consumer experience as part of a tightly integrated cross-functional working team spanning Consumer and Merchant product and commercial leaders. You will partner closely with engineering, design, and data science, as well as marketing and GTM, to launch new payment experiences and scale them successfully in market.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• MBA or similar advanced degree.
• Proven success launching, owning and growing consumer products.
• Demonstrated ability to lead strategy, roadmap definition, and cross-functional execution at scale.
• Excellent communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
• Strong analytical, market research, and financial acumen.

Responsibilities

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
• Interfaces with product and technology leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
• Champion Customers: Advocate relentlessly for consumers, ensuring new in-store experiences are intuitive, trustworthy, and meaningfully better than existing alternatives.
• Develop a deep understanding of unmet customer needs through discovery, research, and in-market learning, and prioritize experiences that earn initial usage and long-term loyalty.
• Think Like an Owner: Operate with full ownership of the consumer experience from concept through launch and scale.
• Identify the highest-impact opportunities to deliver value - whether by creating new functionality, partnering with other teams, or co-creating go-to-market strategies - and cut through ambiguity to move quickly from insight to action.
• Build from 0→1, Then Scale: Set a bold long-term vision for the future of in-store payments while shaping the initial MVP and roadmap required to get to market.
• Balance strategic thinking with hands-on execution, making deliberate tradeoffs to deliver early value and evolve the experience as adoption grows.
• Drive Growth Through Learning and Experimentation: Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale what works.
• Leverage research, data, and insights to identify and optimize the experiences that drive adoption and repeat usage.
• Identify, size, and prioritize new in-market user groups and use cases, and define the differentiated features and experiences needed to serve them.
• Work Cross-Functionally Across Consumer and Merchant: Operate as part of a unified Consumer and Merchant working team, aligning priorities across product and commercial stakeholders.
• Partner closely with engineering, design, data science, marketing, and GTM teams to bring new in-store experiences to market and grow them successfully.
• Advocate and Influence: Represent the product and consumer experience with clarity, and advocate for the quality bar we should hold ourselves to.
• Influence at all levels - from working teams to executives - to drive alignment, secure investment, and turn priorities into shipped outcomes.
• Execute Effectively: Lead a cross-functional team to bring product plans to life, delivering impactful solutions to our customers.
• Establish lightweight, scalable execution processes that enable rapid delivery and continuous improvement.
• Be Accountable: Own the successes and failures of product experiences, maintaining accountability for both customer and business results.
• Translate customer experience and behavior into clear business outcomes, ensuring alignment between experience quality, adoption, and long-term growth.

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees