Senior Lead Product Designer

Wells Fargo Bank•Charlotte, NC

3d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do and who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Digital Data and AI (DDAI) team forges the strategic direction of Wells Fargo, it provides and manages our digital foundation and common capabilities and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. Experience Design at Wells Fargo We’re on a mission to build the best digital experience delivering customer joy in the financial space. As part of the Experience Design (XD) team at Wells Fargo, you’ll be fueled by exceptional thought leadership, subject matter experts and world-class talent . About this role: This is an XD Senior Lead Product Designer role for Consumer Digital Channels. Learn more about the career areas and lines of business at wellsfargojobs.com. Our team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

Requirements

7+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Deep, hands‑on expertise leading UX and UI design work in Figma across complex products or platforms, with the ability to set design standards and elevate craft across teams
Strong working knowledge of front‑end architecture and development fundamentals (HTML/CSS, responsive frameworks, design systems) enabling effective partnership with engineering and technically informed design decisions at scale
Proven executive presence , with extensive experience presenting, influencing, and driving alignment with senior leaders and executive stakeholders
Demonstrated ability to lead through ambiguity , independently shaping strategy, defining problem spaces, and driving multi‑phase initiatives from concept through execution
Track record of proactively stewarding AI and emerging technologies , applying them to transform design workflows, internal processes, and customer‑facing outcomes
Exceptional visual and interaction design excellence , with a portfolio showcasing elegant solutions to highly complex, ambiguous problems across large‑scale experiences
Advanced design storytelling and strategic communication skills , consistently articulating clear, compelling design rationale that drives decisions and inspires cross-functional partners
Systems‑level thinking , with experience designing for ecosystem‑level consistency, scalability, and long-term product vision rather than isolated features
Demonstrated strength in leading in highly ambiguous environments , translating uncertain or incomplete inputs into clear design strategies, priorities, and outcomes that guide teams and influence leadership decisions

Responsibilities

Act as an advisor to senior leadership to develop or influence objectives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across Product Design
Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale cross-functional or enterprise-wide strategies
Orchestrate and guide the use of AI‑enhanced workflows to accelerate ideation, execution, and quality of design output
Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to Product Design leadership