Senior Knowledge Management Specialist
About The Position
Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front end knowledge management system and reports. Provide content updates on knowledge management portals or sites. Communicate change management strategies and enforce policy adherence. Oversee content strategy, content schedules and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy-in and increased usage. Interview and understand user needs, problems and concerns and create strategies to build content.
Requirements
- Bachelor’s Degree or equivalent combination of education and related experience
- 3-5 years experience preferred
- All licensures and certifications needed for function and level, if any
Nice To Haves
- Master’s Degree Industrial Organizational Psychology or equivalent combination of education and related experience
- Experience with video editing tools such as Articulate a bonus.
Responsibilities
- Ensure efficient organizational performance through gathering, sharing, and storing information.
- Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge.
- Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
- Produce reports and business intelligence for improving processes, products, or services.
- Provide education and training to end users on front end knowledge management system and reports.
- Provide content updates on knowledge management portals or sites.
- Communicate change management strategies and enforce policy adherence.
- Oversee content strategy, content schedules and business requirements gathering.
- Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
- Interview and understand user needs, problems and concerns and create strategies to build content.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
