Senior Knowledge Management Specialist

Northwell•Melville, NY

About The Position

Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front end knowledge management system and reports. Provide content updates on knowledge management portals or sites. Communicate change management strategies and enforce policy adherence. Oversee content strategy, content schedules and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy-in and increased usage. Interview and understand user needs, problems and concerns and create strategies to build content.

Requirements

Bachelor’s Degree or equivalent combination of education and related experience
Master’s Degree Industrial Organizational Psychology or equivalent combination of education and related experience
3-5 years experience preferred
All licensures and certifications needed for function and level, if any

Nice To Haves

Experience with video editing tools such as Articulate a bonus.
Mastery of modern authoring tools including but not limited to: Articulate 360 power-user (Storyline + Rise)
Adobe Creative Suite fluency
Adobe Captivate fluency
Camtasia
AI proficiency
High-End Interaction & Experience Design
Extensive experience in Video, Audio, and Media Production
Learning Science + Instructional Strategy
Accessibility, Compliance, and Inclusive Design
LMS / Standards / Publishing & Deployment Know-How
Data, Evaluation, and Iteration Mindset
Content Governance + Enterprise-Ready Development Habits
Epic education experience
Epic certification preferred but not required

Responsibilities

Ensure efficient organizational performance through gathering, sharing, and storing information.
Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge.
Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
Produce reports and business intelligence for improving processes, products, or services.
Provide education and training to end users on front end knowledge management system and reports.
Provide content updates on knowledge management portals or sites.
Communicate change management strategies and enforce policy adherence.
Oversee content strategy, content schedules and business requirements gathering.
Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
Interview and understand user needs, problems and concerns and create strategies to build content.