Senior Key Account Manager

Janel Group • Gardena, CA

17h

About The Position

Senior Key Account Manager The Janel Group Senior Key Account Manager provides experienced customer service and operational support for a portfolio of key customer accounts. This role is responsible for managing day-to-day account execution, supporting customer-facing service delivery, and coordinating internally to ensure consistent, high-quality outcomes. Working closely with internal teams, the Senior Key Account Manager serves as the primary point of contact for assigned accounts, supporting operational needs, issue resolution, and ongoing account maintenance. This role does not carry direct sales or business development responsibility, but focuses on execution, service consistency, and customer satisfaction.

Requirements

• Bachelor’s degree or equivalent professional experience, required.
• 3-5 years of experience in customer service, account management, operations, logistics, or a related role, required.
• Experience supporting key, high-value, or complex customer accounts, required.
• Working knowledge of logistics, freight forwarding, or supply chain–related services, required.
• Strong customer service, communication, and relationship management skills, required.
• Strong organizational skills with the ability to manage multiple priorities, required.
• Ability to collaborate effectively across functions, required.
• High attention to detail and ability to operate effectively in a fast-paced environment, required.
• Proficiency with CRM systems and Microsoft Office, required.

Responsibilities

• Serve as a primary customer service and operational contact for a designated portfolio of key or complex customer accounts.
• Manage day-to-day account execution, ensuring customer requirements are understood, documented, and followed.
• Provide responsive, relationship-based customer support, addressing operational questions, service needs, and issue resolution.
• Support customer onboarding and account setup, including assisting with the development and maintenance of customer Standard Operating Procedures (SOPs) in partnership with Operations.
• Coordinate with internal teams to support service delivery, operational updates, and customer-specific requirements.
• Monitor account activity and service performance to help ensure commitments and service standards are met.
• Maintain accurate account documentation, records, and reporting within CRM and internal systems.
• Identify service issues, risks, or process gaps and escalate as appropriate.

Benefits

• Competitive salary
• Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
• PTO (sick/vacation) and 10 paid company holidays
• 401K with company match
• Great culture and fun working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level