Senior Account Manager, Key Accounts

Phillips 66 • Houston, TX

1d

About The Position

As a Senior Account Manager, Key Accounts, you’ll play a key role in shaping meaningful customer relationships and supporting strategic account activity across a dynamic, fast‑moving business. This role is ideal for someone who thrives in a collaborative environment, enjoys working with a mix of internal teams and external partners, and brings curiosity, professionalism, and a solutions‑oriented mindset to every interaction. You’ll help strengthen the company’s presence in the market while contributing to a smooth, customer‑focused experience that supports long‑term success.

Requirements

• High School Diploma or GED equivalent
• Legally authorized to work in the job posting country
• 3+ years of experience managing customer accounts, resolving issues, and supporting sales activities
• Willing and able to travel up to 50% of time
• Must have a valid driver’s license

Nice To Haves

• Experience in the oil & gas, lubricants, commercial operations, marketing, or related industries
• Demonstrated ability to analyze data, draw insights, and translate findings into customer‑focused actions
• Strong negotiation and influencing skills, with a track record of navigating complex customer needs
• Proven ability to build trust, manage conflict, and maintain long‑term professional relationships
• Proficiency in virtual communication, business reviews, and preparing tailored customer presentations
• Creative problem‑solving approach and a strong sense of ownership in driving outcomes
• Strong communication skills with the ability to engage effectively across diverse stakeholders
• Solid capability using CRM systems, sales tools, and basic data analysis to support account work

Responsibilities

• Manage a defined portfolio of customer accounts, building strong relationships with key decision‑makers and ensuring smooth, two‑way communication.
• Lead regular in‑person and virtual engagements to clarify customer needs, present tailored solutions, and address issues with urgency and ownership.
• Develop and execute account plans that foster engagement, support contract renewals, and identify opportunities for growth within existing accounts.
• Serve as the customer champion by partnering closely with supply chain, operations, and commercial teams to align on service levels and deliver a seamless experience.
• Use data, market insights, and established sales processes to forecast demand, recommend pricing strategies, and prepare value‑driven business reviews.
• Navigate complex customer requirements, negotiate within defined parameters, and ensure compliance with relevant policies and standards.
• Maintain accurate CRM data to support customer retention and business development efforts.
• Continuously build your capabilities through coaching, training, and industry learning while contributing a proactive, solutions‑focused mindset that strengthens customer relationships and supports business goals.

Benefits

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees