Senior IT Support Technician

Whoop • Boston, MA

1d • $70,000 - $120,000

About The Position

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior IT Support Technician to play a critical role in creating a world-class employee experience. We believe that in order to build the world’s best product, our IT team must relentlessly enable employees to do their best work without friction. While much of this role will focus on solving employee problems, we’re looking for someone who believes great IT is about preventing problems, not just reacting to them. You’ll provide high-impact support across a broad portfolio of hardware and software tools, collaborate with engineering teams to solve root causes, and help drive the success of high-profile meetings and events. If you're highly technical, people-oriented, proactive, and can’t stand seeing the same problem twice, this role might be for you.

Requirements

• 4+ years of IT experience in a fast-paced, high-growth environment
• Technical degree in Information Technology, Engineering, Computer Science, Cybersecurity, or a related field
• Strong understanding of device management platforms (e.g., Jamf, Iru, Intune) and enterprise tools like Google Workspace, Okta, and Slack
• Proven ability to communicate effectively and clearly to colleagues up and down the org chart
• Comfortable supporting both hardware (laptops, peripherals, AV setups) and software (SaaS platforms, authentication, endpoint security)
• Experience supporting and configuring network and infrastructure systems
• Ability to work independently and prioritize multiple tasks, while contributing to a collaborative team culture
• Evidence of self-initiated growth and development
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

Responsibilities

• Deliver expert-level support to employees across a wide range of hardware and software systems, making those employees want to work with you every time they have an issue
• Serve as a trusted advisor to employees and advocate for them, ensuring they are equipped with the right tools and processes to do their best work unencumbered
• Proactively identify and address trends in support issues, collaborating with IT leadership and engineering to reduce friction and incident rate
• Support and configure IT infrastructure including our network, security stack, identity & access management, and device management systems
• Lead small projects and contribute to large ones
• Partner with cross-functional teams to support employee onboarding/offboarding and ensure seamless tech experiences across the employee lifecycle
• Maintain documentation for internal IT processes, tools, and troubleshooting steps, and contribute to knowledge-sharing across the team
• Provide top tier service to VIPs and executives
• Host and manage high profile internal and external events, including occasional after hours work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees