Senior IT Support Technician

Perion • New York, NY

61d • Hybrid

About The Position

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.

Home to an award-winning technology solution -- with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We're working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.

Perion is seeking a Senior IT Support Technician based in the NYC Tri-State area to join our dynamic team. This role is critical in ensuring the smooth operation and maintenance of computer systems and networks, enabling our teams to work efficiently with minimal IT disruptions. The ideal candidate will provide hands-on technical support and deliver effective IT solutions that drive business productivity.

Requirements

• 5+ years of relevant IT support experience
• Working knowledge of identity management tools (Google Workspace, Okta, Active Directory)
• Familiar with ticketing systems such as Jira
• Strong knowledge of Mac and PC hardware, MacOS, and Windows
• Experience with MDM systems (Intune, Kandji)
• Skilled in supporting Zoom and Slack
• Excellent problem-solving and communication skills
• Must be able to lift up to 40 lbs

Nice To Haves

• Degree in a technical field preferred, not required

Responsibilities

• In office 4-5 days, depending on business needs
• Serve as the main point of contact for global IT support across the organization in the Americas and Europe
• Install, configure, and maintain hardware, software, and network systems for both in-office and remote employees
• Troubleshoot and resolve computer, software, and connectivity issues quickly and effectively
• Support and manage core tools and platforms, including Google Workspace, Okta, Zoom, Office365, Slack, Monday.com, Kandji, Intune, and mobile devices
• Assist with onboarding and access setup for new hires and system users
• Maintain IT documentation, asset inventory, and system records
• Collaborate with cross-functional teams to improve IT processes and user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees