Senior IT Support Specialist

U.S. Venture, Inc. • Appleton, WI

1d

About The Position

The Senior IT Support Specialist serves as a senior technical authority within the IT support function, handling the most complex issues, driving operational improvements, and providing leadership across the team. This role blends deep technical expertise with a strategic mindset, acting as a bridge between day-to-day support operations and broader IT infrastructure, security, and project initiatives.

Requirements

• 5+ years of progressive experience in IT support, desktop engineering, or systems administration
• Advanced knowledge of Windows 10/11, macOS, Android, and iOS platforms in enterprise environments
• Deep expertise in Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and endpoint management
• Strong experience with Active Directory, Azure AD, group policy, and identity lifecycle management
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, and VPN technologies
• Experience supporting or contributing to IT projects such as system migrations, cloud transitions, or infrastructure upgrades
• Demonstrated ability to develop documentation, SOPs, and knowledge base resources
• Travel as needed (up to 10%) to support remote or satellite locations and project initiatives
• Expert-level troubleshooting and structured problem-solving across complex, multi-system environments
• Strong leadership presence — able to guide, coach, and inspire team members at all levels
• Strategic thinker who connects day-to-day support operations to broader IT and business objectives
• Exceptional communication skills, including the ability to translate technical concepts for non-technical stakeholders
• Highly organized with the ability to manage multiple priorities, projects, and escalations simultaneously
• Strong security awareness with practical experience applying IT security policies in a support context
• Collaborative and relationship-driven, with a track record of effective cross-functional partnerships
• Continuous improvement mindset — consistently seeks ways to elevate team performance and service quality

Nice To Haves

• ITIL Foundation certification or equivalent experience with ITSM frameworks preferred
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Certified, or equivalent preferred

Responsibilities

• Own and resolve the most complex, high-priority, and cross-functional IT support issues across the organization
• Provide technical leadership and day-to-day guidance to IT Support Specialist I and II team members
• Conduct root cause analysis on recurring issues and collaborate with Engineering Teams to find scalable solutions
• Serve as primary escalation point for critical incidents, coordinating resolution across IT teams as needed
• Administer and optimize user identities, access controls, and permissions across Active Directory, Azure AD, and enterprise applications
• Oversee the design of onboarding and offboarding processes to maintain consistency, uphold security standards, and provide outstanding employee experience
• Partner with IT infrastructure, security, and application teams on projects, migrations, and technology deployments
• Develop, maintain, and govern IT support documentation, standard operating procedures, and the knowledge base
• Contribute to IT asset lifecycle strategy, including procurement planning, refresh cycles, and vendor coordination
• Champion IT security best practices within the support function, ensuring adherence to policies and assisting with audit activities
• Mentor team members through training, knowledge sharing, and performance coaching
• Lead or contribute to cross-functional IT projects as a subject matter expert
• Travel as needed (up to 10%) to support remote or satellite locations and project initiatives
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees