Senior IT Support Specialist

Sony Honda Mobility of America • Fremont, CA

15h • $95,000 - $105,000 • Onsite

About The Position

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies. At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!
Position Summary Sony Honda Mobility of America (SHMA) is seeking a Senior IT Support Specialist to join our growing team in Fremont, CA. This role is critical to ensuring a seamless, high-quality technology experience for both onsite and remote employees across the organization. As a senior-level individual contributor, you will provide hands-on technical support, partner closely with IT leadership on projects, and help scale IT operations to support a fast-growing, global organization. You will work across Windows and Mac environments, support collaboration and AV systems, and coordinate with Japan-based IT counterparts to maintain consistent global standards. This role is ideal for an experienced IT professional who is customer-focused, technically strong, proactive, and comfortable operating in a dynamic, startup-like environment.

Requirements

• 3 to 5 years of experience in an IT Support Specialist or similar role
• Strong experience supporting Windows 10/11 and macOS environments
• Deep understanding of computer hardware, operating systems, and troubleshooting methodologies
• Proven customer service mindset with the ability to communicate technical concepts clearly to non-technical users
• Experience supporting Microsoft Office 365 applications and backend infrastructure
• Hands-on experience with conference room AV systems
• Experience documenting IT processes and support procedures
• Ability to assess IT needs and train end users effectively

Nice To Haves

• Experience supporting Verkada security camera systems
• Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
• Vendor certifications from Microsoft, Apple, Cisco, or similar providers
• Experience with scripting or automation using PowerShell, Bash, or Python
• Japanese language skills or experience working with Japan-based teams

Responsibilities

• Provide high-quality IT support to onsite and remote employees, resolving technical issues efficiently and professionally
• Partner with IT managers and cross-functional teams to support new initiatives, projects, and IT requests
• Support employee onboarding by preparing hardware, configuring accounts, and ensuring day-one readiness
• Troubleshoot, configure, and maintain Windows 10/11 and macOS operating systems
• Support and maintain Lenovo, HP, and Apple hardware
• Install, configure, and troubleshoot Microsoft Office 365 applications and related services
• Troubleshoot and support conference room audio-visual systems, including Yealink solutions
• Administer and support Verkada security camera systems
• Train end users on hardware, software, and collaboration tools to improve adoption and productivity
• Perform software updates and hardware upgrades as needed
• Document IT processes, procedures, and knowledge base materials to ensure consistency and scalability
• Collaborate with corporate IT teams in Japan on systems, standards, and global initiatives
• Stay current on IT support best practices, tools, and emerging technologies

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees