Senior IT Support Specialist

MutualOne Bank•Framingham, MA

2d•$74,671 - $108,254

About The Position

The Sr. IT Support Specialist is responsible for researching, recommending and testing new technologies the Bank requires. This role also includes providing day to day support of the employees when called upon. The role requires an overall understanding of Business Continuity and Cybersecurity

Requirements

VMware experience is a plus
Understanding knowledge of LAN/WAN networks and desktop technology
Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees
Ability to work both independently and with the team
Strong Problem solving and documentation skills
Ability to work in a fast paced environment under time constraints when necessary
Hardware/software installation and maintenance experience
Successful completion of in-house training programs or other approved training programs
Compliance with BSA regulations as appropriate to the position
Requires manual dexterity, the ability to move and lift, up to 50 pounds
Must be able to travel to other worksites
Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Responsibilities

Act as lead IT resource on projects
Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment
Act as escalation point for IT Support Specialists on tickets
Responsible for responding to help desk tickets
Researches, recommends, acquires and installs industry standard PC solutions
Installation, configuration and testing of Bank’s remote laptops (Thin Clients)
Testing new hardware peripherals.
Provide support for Bank employees using remote equipment
Responsible for Bank’s phone system, adding, changing, deleting numbers.
Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool.
Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures