Senior Executive IT Support Specialist

Marvell Technology • Santa Clara, CA

1d • $33 - $50

About The Position

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact In todays world its very important for IT to be ahead of the curve. That means staying up to date on the latest technology available. Staying up to date on new features and latest technology trends. Marvell Semiconductors has world class IT team who is data driven share a strong service mind set and detail oriented. Our IT department implement and maintain the network, IT systems and processes. Its primary function is to ensure that the network, systems runs smoothly. What You Can Expect Become a member of a world-class IT team dedicated in providing top tier support to our global Executive and VP level employees. In this role you will Provide on-site and remote IT support to Executives and high-profile employees. Troubleshoot technical issues quickly and professionally to minimize downtime. Support AI-related tools and applications, ensuring optimal performance. Assist with home network and AV system setups to enhance remote work efficiency. Travel as needed to support executive meetings and corporate events across various locations. Maintain a high level of confidentiality and discretion when handling executive support tasks. Document issues and solutions, creating best practices for executive IT support operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 7+ years of IT support experience, with 3+ years in an executive or VIP support environment.
• Extensive experience with Windows and macOS operating systems, including Windows 11 and MacOS upgrades and troubleshooting.
• Familiarity with enterprise applications, remote access tools, and mobile device management (MDM).
• Hands-on experience with networking, home office setups, and AV solutions for executive-level users.
• Strong support skills with white glove treatment.
• Proficiency in Microsoft 365, Active Directory, VPNs, and cloud-based solutions.
• Strong troubleshooting skills in hardware, software, and network connectivity.
• Experience with collaboration tools (Zoom, Microsoft Teams, Slack, etc.).
• Understanding of cybersecurity best practices to ensure data integrity and protection.
• Strong communication and interpersonal skills to interact with executives professionally.
• Ability to remain calm under pressure and have strong work ethic skills.
• Ability to work under pressure and manage urgent IT requests efficiently.
• High level of discretion and confidentiality when handling sensitive data.
• Self-motivated with a proactive approach to problem-solving.
• Willingness to travel (10% both domestic and internal travel) on short notice and provide after-hours support when required.

Nice To Haves

• JAMF admin experience is a plus.
• Experience with AI tools and emerging technologies in IT support.

Responsibilities

• Provide on-site and remote IT support to Executives and high-profile employees.
• Troubleshoot technical issues quickly and professionally to minimize downtime.
• Support AI-related tools and applications, ensuring optimal performance.
• Assist with home network and AV system setups to enhance remote work efficiency.
• Travel as needed to support executive meetings and corporate events across various locations.
• Maintain a high level of confidentiality and discretion when handling executive support tasks.
• Document issues and solutions, creating best practices for executive IT support operations.

Benefits

• Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments.
• Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition.
• Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones.
• We look forward to sharing more with you during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees