Senior IT Support Engineer - Hybrid - Bay Area

Halcyon Financial Technology•Palo Alto, CA

42d•$80,000 - $120,000•Hybrid

About The Position

We are hiring for a full-time Senior IT Support Engineer in The San Francisco Bay Area with an emphasis on the Peninsula. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Requirements

6+ years of recent end-user technical support experience, including providing support to executive-level users
Strong problem-solving skills and attention to detail
Excellent written and verbal communication
Strong time management and ability to prioritize
Ability to thrive in a fast-paced environment and work effectively under pressure
Ability to be on-site daily (Monday-Friday)
Available to be on call once per quarter for one week

Responsibilities

Provide advanced technical support for Microsoft 365 services including:
Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms