Senior IT Support Analyst (US)
About The Position
The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Depth & Scope: Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution Leads the support of highly complex and/or comprehensive applications/systems and/or business lines Identifies root causes and implements targeted and controlled remediation plans Administers business applications in co-ordination with appropriate stakeholders Reviews, participates and implements procedures Researches industry standards, best practices and new innovations in technology and makes recommendations Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations
Requirements
- Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree
- 5+ years' experience
Nice To Haves
- 3+ years of functional banking process support to business owners for a Core Banking customer, deposit and loan system, services within Retail Banking
- 2+ years providing business systems support for a non-mainframe Core Banking platform for Retail Banking eg. FIS Modern Banking Platform, Temenos, Thought Machine or similar
- 2+ years of demonstrated experience in banking systems & process support, research and analysis, administration from a functional perspective
Responsibilities
- Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area
- Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
- Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
- Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
- Identifies root causes and implements targeted and controlled remediation plans
- Administers business applications in co-ordination with appropriate stakeholders
- Reviews, participates and implements procedures
- Researches industry standards, best practices and new innovations in technology and makes recommendations
- Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations
Benefits
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
