Senior IT Support Analyst

Quanta Services•Birmingham, AL

1d•Onsite

About The Position

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role Senior IT Support Analyst Onsite – Birmingham, AL (3500 Colonnade Parkway, 35243) M–F, 8AM–5PM | Travel up to 30% QISG is expanding our Birmingham office, and we’re seeking a Senior IT Support Analyst to be a key player in support ing both corporate IT operations and advanced engineering software. This role is ideal for a seasoned IT professional who thrives in a hands-on environment while also taking a leadership and strategic role in shaping IT systems for a growing team.

Requirements

5+ years of corporate IT support experience, with strong expertise in end-user and engineering software support
Proven experience with engineering applications: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS, or similar.
Advanced skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
Excellent troubleshooting, documentation, and communication skills, with a proactive, solution-oriented approach.
CompTIA A+ required

Nice To Haves

Bachelor’s degree preferred
IT IL certification a plus.

Responsibilities

Technical Support : Resolve recurring queries, optimize workflows, and assist colleagues with complex technical issues.
Programming: Participate in designing new functionalities, optimizing code, and reviewing peers’ work.
System Administration: Configure servers, diagnose issues, and optimize infrastructure for performance.
Support IT hardware/software across Dell & Lenovo desktops, laptops, mobile devices, and VPN infrastructure.
Install, configure, and maintain engineering software, including license management and version control.
Manage cloud infrastructure: Intune for device/end-user management and Azure for VMs, storage, and servers.
Oversee onboarding/offboarding, asset inventory, and lifecycle refreshes for office IT resources.
Strategic Tasks: Advise colleagues, implement innovative solutions, and participate in long-term project planning.
Leadership: Guide and manage the support team, set operational standards, and drive major IT modernization projects.
Serve as a trusted IT advisor to engineering and corporate teams, delivering exceptional support in person, remotely, or via video.