Senior IT Support Analyst - Release Lead (US)
About The Position
A Release Management Lead is responsible for planning, coordinating, and overseeing software releases across multiple teams to ensure changes are delivered on time, with minimal risk and disruption. They manage release schedules, dependencies, and approvals; coordinate across engineering, QA, operations, and business stakeholders; and ensure releases follow governance, change, and compliance standards. The role focuses on driving release readiness, resolving cross‑team issues, and continuously improving release processes to support stable, predictable delivery in a fast-paced environment. Depth & Scope: Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution Leads the support of highly complex and/or comprehensive applications/systems and/or business lines Identifies root causes and implements targeted and controlled remediation plans Administers business applications in co-ordination with appropriate stakeholders Reviews, participates and implements procedures Researches industry standards, best practices and new innovations in technology and makes recommendations Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations
Requirements
- Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree
- 5+ years' experience
Nice To Haves
- General understanding of how code gets to production and the approval process.
- ServiceNow incident, problem, and change management.
- JIRA, Confluence
Responsibilities
- planning, coordinating, and overseeing software releases across multiple teams
- manage release schedules, dependencies, and approvals
- coordinate across engineering, QA, operations, and business stakeholders
- ensure releases follow governance, change, and compliance standards
- driving release readiness
- resolving cross‑team issues
- continuously improving release processes
- Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
- Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
- Identifies root causes and implements targeted and controlled remediation plans
- Administers business applications in co-ordination with appropriate stakeholders
- Reviews, participates and implements procedures
- Researches industry standards, best practices and new innovations in technology and makes recommendations
- Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations
Benefits
- Growth opportunities and skill development
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
- regular development conversations
- training programs
- competitive benefits plan
- online learning platform
- mentoring programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
