Senior IT Support Administrator

Singapore Post•Miami, WV

About The Position

The Senior IT Support Administrator is responsible for the provision of IT support to staff, and contributing to Global Office infrastructure and projects, in addition to training of new team members and the management of internal projects.

Requirements

Friendly, approachable, and passionate about delivering excellent internal customer service
A positive can-do attitude
A natural problem solver (not problem finder!)
Ability to be discreet, professional and maintain confidentiality
Experience providing IT, hardware and software support in a busy environment
The ability to use initiative and demonstrate resourcefulness
Resilience and ability to work independently (and remotely)
Excellent time management skills, and the ability prioritise and meet tight deadlines
Knowledge of hardware and software installation, troubleshooting and maintenance
Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments
Proactive and capable of independently driving projects to completion while maintaining strong attention to detail and producing high-quality results

Responsibilities

Follow maintenance protocols to ensure systems are secure and ready for users
Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting
Setting up and maintaining employee workstations and providing in office and remote desktop support
Assist with the maintenance of the office internet, intranet, data network and VoIP systems
Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
Complete tasks/work on cases assigned via Salesforce
Assist with inducting new starters by preparing IT Starter Packs for new employees
Creating Simpro builds for new starters and dummy builds for job candidates
Setting up new starters on systems (including Slack, Google Suite, Global Phone List etc.) and removing leavers
Configure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and tracked
Assist with ensuring the return of all hardware and equipment of leavers
Maintain and troubleshoot devices and systems, hardware, and software
Document and update IT processes and procedures as and when required
Update and ensure the accuracy of inventory of all company hardware assets
Ensure timely response and resolution of any IT-related issues for both in office and remote employees
Administration of various systems and access management and control
Conduct timely audits of software and systems for compliance
Carry out monthly stock takes of hardware
Ensuring areas of non-conformance are escalated to Management
Continually review work practices and recommend ways in which practice, systems and/or processes can be improved
Participate in activities that address improving performance and actively promote improvement
Assist with, and at times lead, the training of new team members within the I.T. & Systems Department
Identify and manage both knowledge and skill gaps within the Team and work with the team to fill them
Manages and coordinates internal team projects to successful completion

Benefits

Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards