Senior IT Customer Support Administrator
About The Position
Overview GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Miami, FL, and will be a fully onsite position. Responsibilities Serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor. Responsibilities: Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation. Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others. Troubleshoots and resolves issues with on-site communications equipment. Provides user support for mobile devices, including MDM (Mobile Device Management) solutions. Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive. Maintains remote user assistance capabilities. Provides technical assistance for relocations and moves. Stages and take-downs end-user workstations and associated equipment. Manages user/workstation accounts and permissions within ActiveDirectory. Experience with system reimaging, remote desktop management platforms, and remote connection tools. Maintains operability of the Uninterruptible Power Supply (UPS). Provide troubleshooting of VTC equipment. Periodic travel (As Required).
Requirements
- High School with 3 - 6 years IT support (or commensurate experience)
- Secret clearance with ability to obtain and keep DEA suitability
- Experience with system reimaging, remote desktop management platforms, and remote connection tools.
Responsibilities
- Serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks.
- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
- Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
- Troubleshoots and resolves issues with on-site communications equipment.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Maintains remote user assistance capabilities.
- Provides technical assistance for relocations and moves.
- Stages and take-downs end-user workstations and associated equipment.
- Manages user/workstation accounts and permissions within ActiveDirectory.
- Maintains operability of the Uninterruptible Power Supply (UPS).
- Provide troubleshooting of VTC equipment.
- Periodic travel (As Required).
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
- Available to full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
