Senior IT Support Administrator

ghSMART

4d•$85,000 - $90,000•Remote

About The Position

As part of our IT Team, you are essential to supporting the organizationâs growth and operational excellence by delivering exceptional IT support services, ensuring high stakeholder satisfaction, and maintaining robust technology infrastructure. The Senior IT Support Administrator plays a critical role in resolving technology issues, executing security and compliance processes, and providing outstanding service to stakeholders and to ensure thereâs no disruption to business operations and the productivity of senior executives and staff.

Requirements

Bachelorâs degree in STEM preferred; alternatively, at least three years in a comparable IT support role.
Extensive hands-on experience with Entra administration including robust support for both Microsoft and Apple environments.
Demonstrated experience providing IT support to executive-level stakeholders, with an ability to anticipate and address their unique technology needs while maintaining discretion and professionalism.
Strong understanding of IT security principles and hands-on experience implementing security best practices to safeguard executive and organizational data.
Commitment to upholding confidentiality and integrity in all aspects of technology support.
Extensive hands-on experience administering Microsoft 365 environments, including user management, security configuration, and troubleshooting within the platform.
Strong analytical capability and the ability to resolve complex technical issues.
Superior written and verbal communication skills capabilities.
Demonstrated self-motivation and drive to excel in a remote work environment, with the discipline to independently set goals, manage priorities, and deliver results.
Proven track record of being comfortable with giving and receiving feedback

Responsibilities

Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.
Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.
Providing high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.
Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users.
Troubleshoot and resolve hardware, software, and system problems efficiently.
Collaborate with IT colleagues and communicate updates or issues that may impact the team.
Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment.