Senior IT Site Manager

Long View Systems • Houston, TX

38d • Onsite

About The Position

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about cutting-edge technology and working for a company that values FUN?
We are looking for an energetic and client-facing Senior IT Site Manager for our Houston branch to build a dynamic relationship with our client, be a creative problem-solver and apply technical expertise when needed!
In this role, you will align the delivery of services with Long View’s core values and our clients’ expectations to ensure a healthy IT environment! As the front line representative for Long View, you will interact directly with our clients and our Systems Consultants. You will also work directly with Account Managers and the Client Service Managers (CSM) to provide quotes as well as escalate client side opportunities for potential projects.

Requirements

• 8+ years in an IT leadership role directly responsible for customer experience providing support for multiple technologies and/or services, preferably in a managed services environment
• Understanding of wide range of IT infrastructure technologies, including cloud
• Ability to coordinate and oversee all operational activities within the accounts you support
• Expertise in project resource coordination and resourcing
• Leadership in major incident processes and provide client specific guidance to the incident resolution team
• Excellent presentation and communication skills
• Expertise in contract management

Nice To Haves

• Bachelor’s Degree in Computer Science or Information Technology Management
• Knowledge of ITIL Foundations; ITIL certification

Responsibilities

• Day-to-day management of all of Long View’s onsite end user support personnel
• Manage and coordinate with Long View’s offsite desk side resources and offsite shared services
• Assure Long View’s IT team is monitoring and responding to the client’s ticket queue
• Work with Long View’s recruiting and management team to screen and interview resources and hire to fill client services resource roles for Long View’s onsite team in order to provide the agreed upon service to client
• Ensure resources have a solid understanding of client’s culture, policies, practices and guidelines
• Track each service provided by the client services team
• Communicate status of incidents, plans for resolving incidents and completed incident reports
• Offer expertise and insight into best practices that client may incorporate into the delivery of client services
• Make recommendations on metrics that may be used to measure performance of services being delivered
• Manage the processes, tools, best practices, and measurements utilized in delivery of Services
• Provide monthly reporting to your client on agreed upon performance criteria

Benefits

• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
• Comprehensive benefits package from day one
• Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees