Senior IT Service Management Platform Engineer

FlexTrade Systems • Great Neck, NY

41d

About The Position

We are seeking a highly skilled Senior IT Service Management (ITSM) Engineer to join our SaaS team. This senior-level role will focus on leading the implementation, management, and architectural design of ITSM and ITOM tools and processes, with an emphasis on ServiceNow and monitoring platform administration and leadership. The successful candidate will demonstrate advanced expertise in ITSM platform architecture, hands-on ServiceNow experience, and proven leadership in managing ITSM teams and initiatives within a regulated enterprise environment.

Responsibilities

• Lead the architectural design, implementation, and management of ITSM platforms, with primary responsibility for ServiceNow administration and optimization.
• Oversee and mentor ITSM team members, providing direction and leadership for platform initiatives and process improvements.
• Perform and delegate routine configuration changes, upgrades, and patching across ITSM platforms, ensuring best practices are followed
• Conduct regular audits and ensure data accuracy, consistency, and compliance across the ITSM ecosystem.
• Ensure platform stability, performance, and security through proactive health checks, maintenance, and architectural enhancement.
• Integrate and manage monitoring tools to provide real-time visibility into IT assets and services.
• Collaborate with cross-functional teams to improve IT processes, service delivery, and alignment with organizational objectives.
• Ensure compliance with industry standards, regulatory requirements, and internal governance policies.
• Deliver comprehensive reports and dashboards to IT leadership, presenting analysis and recommendations for strategic decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees