Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. IT Service Management (ITSM) encompasses a comprehensive set of practices, policies, and procedures designed to effectively manage and deliver IT services within an organization. This strategic approach emphasizes the entire lifecycle of IT services—from planning and design to deployment, operation, and continuous improvement. By prioritizing alignment with business objectives, ITSM ensures that IT services not only meet the technical requirements but also address the needs of end-users, enhancing overall user satisfaction and productivity. Additionally, ITSM fosters collaboration across teams, encourages a culture of accountability, and facilitates compliance with regulatory standards, ultimately driving greater business value and operational efficiency. An observability engineer is responsible for ensuring that software systems are effectively monitored and maintained. They work to improve the visibility of system performance by designing and implementing monitoring solutions, analyzing data, and identifying areas for improvement. This role requires a strong understanding of software architecture, as well as knowledge of logging, metrics, and tracing tools. Observability engineers collaborate closely with developers, operations teams, and other stakeholders to ensure that systems are reliable and performant. Overall, their goal is to enhance the ability to observe, understand, and troubleshoot complex systems.