Senior IT Product Manager (GTM Systems)

Databricks • San Francisco, CA

15d

About The Position

At Databricks Information Technology, we are a product led organization building enterprise applications that help us scale seamlessly in face of incredible growth. We are seeking a dynamic Sr IT Product Manager to lead end-to-end process automation across Go-to-Market (GTM), Marketing, and Customer Support. The successful candidate will drive the analysis, design, and implementation of solutions to maximize operational efficiency, productivity, and revenue growth throughout the organization. The position demands excellent product management capabilities, including user research, product strategy, and user-centric design. Furthermore, the successful candidate must be adept at partnering closely with leadership and business stakeholders in areas such as sales, marketing, customer support, and Go-to-Market (GTM) operations.. You will report to the Senior Director of IT Product Management and play a key role in driving continuous improvement and digital transformation company-wide.

Requirements

• 7+ years of relevant experience as a product manager focused on designing, developing, and optimizing B2B software or sales tools with a bachelor's degree; or 3 years with a master’s degree; or a PhD in a related field; or equivalent work experience.
• Deep understanding of business processes, expertise in analyzing, designing, and implementing automation at scale, and a strong technical background with practical experience in modern automation tools, process mining, and AI-based automation technologies.
• Demonstrated capacity to transform manual processes into "extreme automation" through the application of AI and machine learning to achieve exponential, rather than merely incremental, efficiency gains.
• Systems thinking: Map out complex, interdependent workflows and understand how automating one part will affect the entire system. Their vision must be holistic, considering how automated systems will create a cohesive, streamlined experience for end-users.
• Excellent communication, collaboration, and stakeholder management skills, able to partner effectively with technical and non-technical teams at all levels.
• Exceptional analytical and problem-solving capabilities, with the ability to translate business requirements into robust technical solutions and drive continued improvements.
• Experience in developing technical roadmaps and prototypes, trying out new technologies and collaborating with a global set of team members
• Strong data and metrics skills to backup assumptions, recommendations and drive actions.

Nice To Haves

• Agentic AI solution experience focused on driving efficiency for sales teams is strongly preferred.

Responsibilities

• Define vision and strategy: Develop and drive the long-term vision and strategy to significantly enhance the efficiency of the Go-to-Market (GTM) organization, addressing the unique challenges of hyper-growth. A core focus will be on identifying and implementing AI and ML solutions to establish a significant competitive advantage.
• Create product roadmap: Develop and manage a strategic product roadmap that balances short-term needs with long-term objectives for the GTM platform.
• Lead without authority: Significantly influence the overall product roadmap and strategy through deep domain expertise and strong communication, rather than direct management of product teams.
• Operational Efficiency: Streamline workflows, eliminate manual tasks, and optimize processes. By automating repetitive and time-consuming tasks, you enhance operational efficiency, reduce costs, and increase productivity.
• Quality and Accuracy: Automation reduces the risk of errors and improves the accuracy of processes. By implementing automated workflows, you ensure consistency, reliability, and adherence to business rules and standards, thereby enhancing the quality data and reducing the need for manual reconciliations.
• Next Generation Leader: Drive creation and innovation of the next generation of Business workflows with a dedicated focus towards development of Agentic AI solutioning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees