Senior IT Performance Analyst

Allied Solutions•Carmel, IN

11d

About The Position

The Senior Performance Analyst supplies data-driven insights to the Enterprise Technology Group to provide decision-making support. This person will be responsible for analyzing and compiling product data, user behavior, and business operations to tell compelling stories through data reporting and visualization. The results of these insights will be used to drive IT strategy, leading to better experiences for our clients, as well as driving revenue growth for Allied. This role works closely with software products, business platform, and data intelligence teams. It will play a key role in creating analysis and communicating findings to both internal and external stakeholders, while also striving to streamline internal processes. This role will also provide mentoring and support to more junior team members.

Requirements

Bachelor’s degree in Business or related field, or an equivalent combination of education and directly related work experience required.
5-7 years of work-related experience required.
Proficient with data visualization tools (i.e., Power BI).
Proficient with ticketing software (i.e., Jira, ServiceNow).
Proficient with Microsoft Excel and PowerPoint.
Basic understanding of Agile software development methodology.

Responsibilities

Collect and analyze large data sets to provide insights and trends.
Collaborate with cross-functional teams to develop data-driven solutions and identify opportunities to optimize IT performance.
Prepare reports on a weekly, monthly and quarterly basis to inform strategy.
Perform ad hoc analysis to support business needs and answer complex business questions.
Identify and track key performance indicators (KPIs) and metrics to measure IT performance.
Quantify the Return on Investment (ROI) of potential opportunities to inform prioritization and roadmap development.
Communicate insights and recommendations to stakeholders in a clear and concise manner.
Continuously monitor data quality to ensure accuracy and completeness of analysis.
Stay up to date with industry trends and best practices related to data analysis and reporting.
Lead cross-functional projects to drive more efficient processes.
Communicate with individuals across the company to enhance methodologies, processes, training, and performance.
Design and implement process improvements, including creating process maps, standard operating procedures and other documentation to support change initiatives.
Develop and maintain relationships with key stakeholders across the organization, providing expert advice and guidance on process improvement initiatives.
Monitor and track the progress of process improvement initiatives, ensuring that changes are implemented effectively and delivering the desired outcomes.
Mentor and train more junior analysts to help them develop their skills and knowledge, and provide feedback and guidance to help them improve their work product.
Actively participate in team meetings and project discussions.
Stay up to date with industry trends and developments to ensure the team is using the most current and effective practices.
Develop training materials and other resources to support the growth and development of the Enterprise Technology Performance and Insights Team.