Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. Position Summary: We are seeking a highly skilled and business-savvy IT Analyst Senior – Dynamics 365 CRM to lead the support and strategic enhancement of our global CRM platform. In this role, you will translate business process requirements into functional specifications, foster strong relationships with stakeholders, and drive standardized CRM processes in partnership with the IT development team. You will play a key role in increasing adoption, enabling actionable insights, and ensuring the platform evolves to meet the needs of sales teams and leadership. Your work will enhance customer experience, improve internal efficiencies, and align CRM capabilities with corporate strategy. Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office/facility.