Senior IT Analyst

Argenta-posted 2 days ago

Full-time • Mid Level

Shawnee, KS

1-10 employees

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Argenta is seeking a Senior IT Analyst to join our global IT function and provide high-quality support, guidance, and technical expertise to our business units. This role is essential in ensuring our systems, processes, and technology operate seamlessly and efficiently across the organisation. You will be hands-on with troubleshooting, service delivery, user support, IT security tasks, infrastructure activities, and technology-related projects. You will work closely with the IT Lead, business stakeholders, and global teams to resolve issues, enable improvements, and provide excellent customer service. This is a great opportunity for someone looking to deepen their technical capability while making a meaningful impact in a growing, global organisation.

Provide high-quality IT support across Argenta, owning BAU tickets, incidents, and requests within SLA while maintaining strong customer satisfaction.
Administer and manage the ServiceDesk, ensuring issues, changes, and requests are actioned, documented, and escalated appropriately.
Support and maintain Argenta's information systems, communication networks, and end-user computing environments (Windows, Microsoft 365, AD, smart devices, etc.).
Work on technology-related projects for both IT and business units, supporting delivery, implementation, and continuous improvement activity.
Contribute to IT security, infrastructure tasks, and compliance activities (including GMP, Data Integrity, and safety requirements).
Actively identify opportunities to improve systems, processes, and workflows — helping teams work more efficiently through better use of technology.
Maintain personal KPIs, complete mandatory training, and support vendor SLAs while demonstrating high standards of professionalism and service.

Relevant IT qualification (or working toward relevant certifications in IT, service management, or specialised technology areas).
Strong troubleshooting skills across Windows OS, Microsoft Office, Microsoft 365, and core business applications.
Experience with AD domain services, virtualisation concepts, DNS/DHCP, print/file services, and LAN/WAN networking fundamentals.
Hands-on support experience with computer hardware, peripherals, and smart devices (Windows/iOS/Android).
Excellent communication, customer-service mindset, and the ability to work both independently and collaboratively.
Strong problem-solving capability with the ability to learn new technologies quickly and maintain high levels of professionalism.

Argenta has strongly embedded company values that guide how we operate. We offer the opportunity to work within a fast-growing, global, mission-driven organisation where your expertise will have meaningful impact.
We support our people with a strong culture, great benefits, and opportunities for ongoing development and growth.
Argenta is an equal-opportunity employer.

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