Senior IT Analyst

University of Tulsa•Tulsa, OK

17d

About The Position

Essential Functions: Work with departments to analyze and document business processes related to the ERP/SIS and associated products and workflows. Identify technical specifications by working with users to gather information about program needs, objectives, functions, features, and input and output requirements. Create technical scoping requirements in support of software integration, new application deployments, and process improvements. Analyze and understand the business needs of the university’s financial and student-centered departments. Have experience translating these needs into system requirements. Provide training and ongoing support to university staff on the effective use of the TU systems. Monitor system performance to ensure it aligns with the university’s financial objectives. Work closely with both the Applications team members and IT project managers to ensure technical specifications and resources are properly identified and documented. Collaborate with application users, ERP team members, and vendors to troubleshoot and resolve issues, implement new features and functionality, and enhance processes. Identify opportunities to streamline current processes, deploy product enhancements, and proactively locate and resolve system data integrity issues. Develop and maintain detailed written technical specifications for developed solutions. Ensure that all programming, data exchanges, integrations, etc. are secure and in compliance with best practices and University data security standards. Undertake other duties not specifically stated from time to time to best support the University of Tulsa faculty, staff, and students.

Requirements

Strong understanding of business processes and data security concepts.
Excellent interpersonal skills as well as exceptional written and oral communication skills.
Excellent time management skills and the ability to meet deadlines with minimal supervision.
The ability to work with application end users of various technical skill levels to troubleshoot and resolve issues, deploy new features and functionality, and improve business processes.
A bachelor’s degree in information technology, computer science, business administration, or a related field.
Extensive experience optimizing ERP and/or SIS systems to support institutional goals and operations.

Nice To Haves

Experience in project management, including upgrades, implementations, or development with ERP/SIS and associated systems.
Experience in higher education settings is highly preferred.
Professional certifications such as PMP, Six Sigma, or specific ERP certifications.
Advance degree in business administration or related field.

Responsibilities

Analyze and document business processes related to the ERP/SIS and associated products and workflows.
Identify technical specifications by gathering information about program needs, objectives, functions, features, and input and output requirements.
Create technical scoping requirements in support of software integration, new application deployments, and process improvements.
Analyze and understand the business needs of the university’s financial and student-centered departments and translate these needs into system requirements.
Provide training and ongoing support to university staff on the effective use of the TU systems.
Monitor system performance to ensure it aligns with the university’s financial objectives.
Work closely with Applications team members and IT project managers to ensure technical specifications and resources are properly identified and documented.
Collaborate with application users, ERP team members, and vendors to troubleshoot and resolve issues, implement new features and functionality, and enhance processes.
Identify opportunities to streamline current processes, deploy product enhancements, and proactively locate and resolve system data integrity issues.
Develop and maintain detailed written technical specifications for developed solutions.
Ensure that all programming, data exchanges, integrations, etc. are secure and in compliance with best practices and University data security standards.
Undertake other duties not specifically stated from time to time to best support the University of Tulsa faculty, staff, and students.