Senior IT Officer, Business Solutions (Product Manager)

World Bank Group•Washington, DC

About The Position

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w Role Overview The Product Manager is responsible for maximizing the value of products within the Information Technology Services (ITS) organization by defining and executing a clear product vision and strategy that aligns with organizational objectives and global best practices. This role ensures that products deliver measurable business value while adhering to ITS governance, security, and quality standards. The Product Manager leads cross-functional teams and applies Scaled Agile Framework (SAFe) principles to enable incremental delivery through continuous planning and execution. In addition to core product management responsibilities, the role requires advanced knowledge of Artificial Intelligence (AI) concepts and applications, modern systems architecture including cloud-native and microservices design, and familiarity with Low Code / No Code platforms to accelerate solution delivery. The Product Manager will champion innovation, leveraging emerging technologies to optimize processes and enhance user experience. Acting as a strategic liaison between ITS leadership, business units, and technical teams, the incumbent fosters collaboration across Agile Release Trains (ARTs) and ensures transparency, compliance, and alignment with enterprise architecture and portfolio priorities. A Product Manager overseeing the Environmental and Social Framework (ESF) and Operational Financial Management (OFM) systems plays a key role in strengthening governance, compliance, and operational efficiency. The role focuses on guiding product strategy, enhancing system functionality, and ensuring both platforms support effective due diligence, risk management, and financial oversight. The Product Manager will be responsible for leading the team that supports ESF and OFM systems, ensuring coordinated delivery, smooth operations, and continuous improvement. By aligning technology solutions with institutional policies and global standards, the Product Manager helps maintain streamlined workflows, strong data integration, and clear reporting. Working closely with technical teams, E&S specialists, and financial management experts, the Product Manager drives modernization, process alignment, and data‑driven decision‑making to support efficient and high‑performing operations.

Requirements

Proven experience in product management within ITS or similar technology-driven environments.
Strong understanding of Agile methodologies, with hands-on experience in SAFe practices and Program Increment (PI) Planning.
Excellent leadership, communication, and stakeholder management skills, with the ability to influence across organizational levels.
Analytical mindset with the ability to interpret data and make informed decisions.
Familiarity with IT governance, cybersecurity, and compliance standards.
Timely delivery of product increments aligned with PI objectives.
Stakeholder satisfaction scores and engagement levels.
Backlog health, including prioritization accuracy and readiness for execution.
Achievement of business value objectives and alignment with strategic goals.
Compliance with ITS governance, security, and quality standards.
Collaborates with: Agile Release Trains (ARTs), System Architects, Business Owners, ITS leadership, and cross-functional teams.
Participates in: PI Planning sessions, system demos, and portfolio-level reviews to ensure alignment with enterprise strategy.
Adhere to ITS policies, governance frameworks, and security standards throughout the product lifecycle.
Foster a culture of innovation, learning, and continuous improvement within the product team and across ARTs.
Ensure lessons learned and best practices are documented and shared to enhance organizational maturity in Agile delivery.
A comprehensive product roadmap aligned with ITS and SAFe objectives.
Quarterly progress reports on product performance, compliance, and financial integrity.
Documentation of PI Planning outcomes and backlog prioritization.
Regular stakeholder engagement updates and risk mitigation plans.
Agile Methodologies: Expert proficiency with extensive experience in SAFe and Scrum.
Product Roadmap Development: Advanced proficiency and ability to align with strategic objectives.
Stakeholder Management: Advanced proficiency with strong communication and negotiation skills.
Financial Planning: Intermediate proficiency with knowledge of ITS budgeting and cost control.
Data Analysis: Advanced proficiency with ability to make informed decisions based on metrics.
Master’s degree with 8+ years relevant experience, or Bachelor’s degree with 14+ years in IT product management or related fields.
Proven experience managing products that incorporate sustainability and compliance components.
Knowledge and competency in Artificial Intelligence (AI) concepts and applications.
Understanding of modern systems architecture, including cloud-native and microservices.
Familiarity with Low Code / No Code platforms and their integration within enterprise solutions.
understanding of ESF principles and financial governance frameworks.
Demonstrated expertise in Scaled Agile Framework (SAFe) practices, including Agile Release Train leadership and PI Planning.
Proficiency in Lean Portfolio Management, backlog prioritization, and value stream alignment.
Advanced technical and professional skills, including Agile methodologies, product lifecycle management tools, and financial planning systems.
Strong analytical and problem-solving abilities with the capacity to manage competing priorities in a fast-paced environment.
Exceptional communication and negotiation skills, with the ability to influence and build consensus among diverse stakeholders.
Behavioral competencies: strategic thinking, accountability, adaptability, and results orientation.
Ability to anticipate risks, develop mitigation strategies, and adapt to changing circumstances.
Commitment to continuous learning and innovation, with the ability to mentor and develop team members.

Nice To Haves

Professional certifications such as SAFe Agile Product Manager, Certified Scrum Product Owner (CSPO), or equivalent are highly desirable.
Recommended certifications (at least two required): SAFe Agile Product Manager, Certified Scrum Product Owner (CSPO), SAFe Program Consultant (SPC), and Project Management Professional (PMP).
Certification in SAFe Agile Product Management or equivalent is highly desirable.
Experience leading multiple product portfolios with complex interdependencies.
Ability to drive strategy for developing modern AI driven systems and integration across all products.
Representation of the organization in high-level forums
Experience shaping strategy and supporting organizational decisions.

Responsibilities

Develop and communicate a compelling product vision, strategy, and roadmap aligned with ITS objectives and enterprise architecture.
Manage and prioritize the product backlog in collaboration with stakeholders, ensuring alignment with business priorities and technical feasibility.
Lead and facilitate agile ceremonies, including Program Increment (PI) Planning, backlog refinement, and system demos, in accordance with SAFe practices.
Collaborate closely with Agile Release Trains (ARTs), development teams, business owners, and other stakeholders to ensure incremental delivery of value.
Monitor product performance using defined metrics and implement continuous improvements based on feedback and data-driven insights.
Ensure compliance with ITS governance frameworks, cybersecurity policies, and quality assurance standards throughout the product lifecycle.
Drive innovation by identifying opportunities for process optimization, automation, and adoption of emerging technologies.
Act as the primary liaison between ITS leadership, business units, and technical teams to ensure transparency and alignment.

Benefits

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

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