Senior IT Officer, Business Solutions (Product Manager)

World Bank Group • Washington, DC

15d

About The Position

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit www.worldbank.org.

VPU Context

The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context

The World Bank Group (WBG) is committed to supporting country clients in achieving sustainable development outcomes, including improved health systems, economic growth, education access, climate resilience, and social equity. In this context, digital platforms and data play an increasingly critical role in how development projects are designed, implemented, and adapted.

The ITS Operations Products unit (ITSOP) enables digital enablement of the Bank's business processes through a modern, flexible, and user-friendly digital platform that integrates and optimizes critical functions for thousands of front-line staff. It also drives the delivery of AI-powered business solutions to support business priorities and accelerate data-driven decision-making across the institution.
To meet evolving business needs and strengthen client-centric service delivery, ITS Operations Products (ITSOP) is seeking a Product Manager to lead the Financing product portfolio. The Product Manager will play a critical role in re-imagining Financing products for the era of AI-native and data-driven solutions, identifying opportunities to enhance operational efficiency, strengthen decision-making, and improve overall customer experience. By continuously reviewing feedback, monitoring product performance, and ensuring alignment with WBG governance, architecture standards, and enterprise policies, the Product Manager ensures that product investments deliver measurable business value, increase customer satisfaction, and support the institution’s broader digital transformation and operational efficiency and effectiveness objectives

Role Overview

The Product Manager is responsible for defining and executing the vision and roadmap for the Financing product line, ensuring alignment with World Bank Group priorities, the operational modernization agenda, and evolving client needs. As a subject matter expert in Product Management, the role focuses on the Agile Release Train (ART) backlog and drives close collaboration with business stakeholders, regional partners, and cross-functional teams to design, develop, and deliver high-quality, client-centric solutions. The Product manager also translates the strategic vision into actionable product features for development teams.

Requirements

• Master’s degree in computer science/STEM with 8 years of relevant experience; or bachelor’s degree with a minimum of 10 years of relevant experience; or equivalent combination of education and experience.
• Demonstrated expertise in product management for a complex product portfolio including backlogs, performance, portfolio health etc.
• Advanced expertise in stakeholder engagement, product performance management, value proposition development, data driven decision making, human centered design, product roadmap and requirement analysis, sprint planning and product development lifecycle.
• Demonstrated expertise in emerging technologies, systems thinking, change management, and innovation methodologies (e.g., AI, design thinking, agile)
• Experience working in large, complex organizations or international development settings and delivering solutions in a global delivery model
• Excellent analytical, problem-solving, and communication skills
• Plans and coordinates crossteam delivery within Agile/SAFe environments (e.g., Azure DevOps); understands technical constraints and tradeoffs
• Demonstrated ability to provide thought leadership, and experience in developing and presenting high-impact business cases, portfolio analysis to large stakeholder group

Nice To Haves

• Knowledge of World Bank’s operations, governance, and organizational structure preferred
• Knowledge of World Bank’s Financing domain, business value drivers, and operational constraints preferred
• Certified in SAFe Product Manager/Product Owner, SAFe Agile Product Manager, Certifications in other areas such as Design Thinking, AI would be preferred.

Responsibilities

• Eliciting Business Requirements
• Engage with business stakeholders to understand product requirements and goals; synthesize needs, pain points, and opportunities across the Financing domain.
• Direct market and user research to inform hypotheses to be tested in product strategy; incorporate user feedback and analytics to validate and refine requirements.
• Managing the Product Roadmap
• Define and communicate the product strategy, roadmap, and overall vision; ensure alignment with ITS/WBG priorities and client outcomes.
• Lead collaboration with the Agile Release Train to ensure timely and successful delivery of the product roadmap and continuous value delivery.
• Design clear governance structures for the product (decision rights, roles, cadences) and ensure compliance with WBG governance policies and standards.
• Balance new investments, enhancements, and technical debt to maximize value and manage risk.
• Stakeholder Engagement
• Facilitate stakeholder communication to identify opportunities for improvements to the product roadmap and vision; build consensus across business and technical teams.
• Serve as primary point of contact for the product; communicate roadmap, status, risks/issues, and outcomes to leadership and user groups.
• Oversee vendor relationships (as applicable) to ensure resource availability, scope/quality adherence, and successful product vision delivery.
• Financial Management and Performance
• Propose strategic investments to support product development and manage technical debt; prepare inputs for governance and funding decisions.
• Monitor the financial management of the product to ensure budget availability and adherence to WBG processes.
• Define and track success metrics (OKRs/KPIs) for outcomes, adoption, reliability, and operational efficiency; guide prioritization using evidence and analytics.
• Monitor product operational health and support volumes; drive actions that improve user value and reduce total cost of ownership.

Benefits

• The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level