Senior IT Engineer
About The Position
AI is changing how software gets built, shifting focus from writing code to orchestrating, verifying, and governing change. Gradle is at the center of this shift, building Develocity, an observability and intelligence platform used by leading software organizations like Netflix, Airbnb, and Spotify. Develocity helps teams achieve delivery excellence through deep observability, build and test acceleration, and AI-powered intelligence across the entire toolchain. Gradle is an AI-native company, deeply investing in making Develocity's unique data and domain expertise accessible to humans and AI agents with trust and explainability. They partner with various OSS projects to extend Develocity's values to the community. The IT team at Gradle is expanding and seeking a Senior IT Systems Engineer to scale and automate internal systems and processes. This role involves administering applications and systems supporting core business operations, implementing new projects, and proactively improving efficiency through automation and security hardening.
Requirements
- 7+ years experience in IT, with at least 2 in a similar role
- Deep experience administering Google Workspace.
- Strong experience with JAMF managing MacOS / iOS through MDM tooling.
- Ability to own projects end-to-end: scoping, implementation, documentation, and handoff.
- Demonstrated ability to identify and automate IT workflows using AI tooling (Claude or similar LLMs). Able to prompt effectively, validate outputs, and integrate AI into operational processes via API or CLI.
- A focus on customer satisfaction, automation and collaboration
Nice To Haves
- Experience with a similar tech stack, at a similar growth stage, remote, technology company
- JAMF Certifications
- Any Bash / Python knowledge is a bonus.
- Experience using systems such as BetterCloud, Zapier and Zendesk.
Responsibilities
- Administer and maintain critical systems such as: Google Workspace, 1Password, Slack, Bettercloud, Zendesk (Internal ticketing system), Zoom, MacOS and Windows fleet management (Jamf, Windows Endpoint Manager), Management and orchestration of internally used SaaS applications, Anti-Malware software (JAMF Protect, Windows Defender), Cloudflare Zero Trust, Agentic Coding technology (Claude Code, etc)
- Ensure best practises are implemented and adhered to throughout the companies use of IT systems
- Work in conjunction with People Ops team to seamlessly onboard and off-board employees
- Provide helpdesk support for the company when any IT issues arise, such as; Hardware & software support, Account recovery
- Collaborate with Security and other departments to achieve business objectives, including; Security certifications and best practises
- Implement AI generated workflows (Claude) and implementation of automation via AI.
- Document and update IT procedures within our knowledge base system (Zendesk Guide)
- Assist the IT Team with Vendor management.
Benefits
- Work on a widely used product with a clear vision for the future
- Close collaboration with experienced and dedicated peer engineers
- Opportunities for growth in technical and leadership responsibilities
- In-person meetings, such as our annual company offsite, and team meetings
- Work from home in a remote-first environment
- Competitive salaries and equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
