Senior IT Consultant

Pliancy•Boston, MA

8h•$95,000 - $115,000

About The Position

The clients you’ll work with are primarily life sciences organizations and capital management firms (likely venture capital, private equity, or hedge funds). Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture. A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies. You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.

Requirements

Willing and able to commute within Boston
5+ years of general IT support experience
Extensive macOS and Windows desktop experience
Extensive M365 & Google Workspace administration experience
MDM (device posturing) experience (Addigy, Intune)
Working knowledge of Active Directory/Azure AD
Experience with cloud ID services (Okta/DUO) and other MFA/SSO providers
Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
General understanding of network fundamentals and ability to configure GUI-based network hardware
Excellent soft skills (relationship-building, communication, stress management)
Experience supporting and communicating with executive teams
Experience using professional skills to solve business needs independently
Proven ability to learn new technologies quickly
Troubleshooting experience (ability to work through issues methodically)
Ability & willingness to properly document processes and assets
A sense of pride and ownership in your work
A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
Authorization to work in USA for any employer

Nice To Haves

Experience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)
Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skills
Ability to utilize APIs for data collection and employ programming languages for action (automation)
Expertise in using profiles, open-source tools, or custom-built solutions for MDM customization
Technology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gaps
Experience initiating, monitoring, and otherwise managing projects of all sizes

Responsibilities

Drive the adoption of forward-thinking technology in rapid-growth environments
Develop unique, cutting-edge solutions to business problems by leveraging technology
Scope client solutions, identify the best option(s), and implement them within client environments
Provide high-touch support to executives, executive assistants, and staff
Troubleshoot day-to-day technical issues and assist with daily requests
Manage IT operations for clients, including user administration and support
Train users on and assist with the use of tools and technology to meet business needs
Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
Assist with office moves, upgrades, and AV deployments

Benefits

Salary: $95,000–$115,000 per year, dependent on experience, plus a quarterly incentive pay program
Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
Employer-funded commuter benefits and mileage reimbursement
401(k) match offered to help you plan for your long-term future
Unlimited PTO
Paid leave for new parents, including adoptive parents, to support your family's growth
Employee stock options so you can share in Pliancy's success

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