IT Consultant

Saltmarsh•Pensacola, FL

2d•Onsite

About The Position

Elevate your career at Saltmarsh! Saltmarsh is currently seeking an IT Consultant with Managed Service Provider experience for our Information Technology practice. This person should see themselves as a client service professional who wants to join a firm that fosters both personal and professional development and supports the drive for advancement. At Saltmarsh, we take pride in delivering legendary service to our clients while investing in our relationships with both clients and colleagues. If you're passionate about excellence and looking to take your career to the next level, this role is for you. Saltmarsh has recently joined Ascend Partner Services, a PE-backed growth partner. More information about Ascend can be found at the bottom of this posting. What You’ll Do As an IT Consultant, you will: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory and Office 365 Serve as a consultant to client by recommending solutions custom to each client Work on projects such as Microsoft 365 migrations Support firewall systems Support of Microsoft systems, virtualization cloud, and physical workstations Participation in network-level projects: WAN, LAN, and Wi-Fi connectivity, routers, firewalls, and security Participate in on-call rotation Who You Are The ideal candidate will: Demonstrate a passion for excellence by taking pride in a quality work product Deliver legendary service to our clients Resolve client issues Contribute to client projects Maintain organized documentation Provide solutions to clients' technical problems with troubleshooting and problem-solving skills Have experience with ConnectWise, Windows OS, Active Directory, and O365 Also have 2+ years working with a Managed Service Provider (MSP) What We Offer Saltmarsh invests in their employees' growth, development, and work-life balance by offering: Firm-paid CPE Leadership opportunities Sabbatical program Unlimited PTO 12 firm-paid holidays Flexible remote work options Major medical, dental, and vision insurance Employer-paid life insurance Long-term disability coverage 401(k) with profit sharing Equity program for Senior Managers+ and top performing Managers Location This position would be onsite at our Pensacola office. Saltmarsh is not just a place to work; it's a place to thrive. Ready to grow your career and make an impact? Join us and discover the difference of being part of the Saltmarsh family. Apply now and let’s build something amazing together! How to Apply Submit your information in the application section directly below! This will include: Basic contact information Resume/CV and optional cover letter upload Work eligibility and compensation Voluntary demographic & self-ID questions For further questions or inquiries about the role, please reach out to Olivia Riley, Sr. Recruiter at [email protected]. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs. About Ascend Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. For more information, visit www.ascendtogether.com.

Requirements

Demonstrate a passion for excellence by taking pride in a quality work product
Deliver legendary service to our clients
Resolve client issues
Contribute to client projects
Maintain organized documentation
Provide solutions to clients' technical problems with troubleshooting and problem-solving skills
Have experience with ConnectWise, Windows OS, Active Directory, and O365
Also have 2+ years working with a Managed Service Provider (MSP)

Responsibilities

Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
Provide desktop support, manage accounts in active directory and Office 365
Serve as a consultant to client by recommending solutions custom to each client
Work on projects such as Microsoft 365 migrations
Support firewall systems
Support of Microsoft systems, virtualization cloud, and physical workstations
Participation in network-level projects: WAN, LAN, and Wi-Fi connectivity, routers, firewalls, and security
Participate in on-call rotation