IT Consultant

Pacific Northwest University of Health Sciences•Yakima, WA

8d•$48,000 - $72,000

About The Position

Pacific Northwest University of Health Sciences (PNWU) was founded as a 501(c) (3) non-profit medical institution in 2005 aimed at increasing access to health care in medically underserved areas of the Pacific Northwest. The University currently offers the degrees of Doctor of Osteopathic Medicine, Doctor of Physical Therapy, Doctor of Dental Medicine, Master of Arts in Medical Science, and Master of Science in Occupational Therapy enrolling over 550 students annually with plans to develop other programs and/or colleges. Interprofessional education partnerships with other universities adds another 100 students to the population. The campus includes 300 employees with academic programming spread over a five-state region. PNWU is located in Yakima, WA, a city of approximately 95,000 located in the south-central part of the state near the eastern slopes of the Cascade Mountains in a major agricultural and outdoor recreation region. It is approximately 140 miles from Seattle, 170 miles from Portland, and 200 miles from Spokane. The Yakima Valley is a wonderful place to live, work and play. For more information, visit https://www.visityakima.com/. General Summary: Provides primary technical support to end users on a variety of issues, working in both Windows-based and MacOS environments. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and network equipment. Supports and maintains user information including rights, security and system groups.

Requirements

Associate's Degree
1-3 years

Nice To Haves

Skill in effective communication (both written and oral)
skill in independent decision making
skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals
skill in performing a variety of duties, often changing from one task to another of a different nature
skill in current and applicable computer programming languages relative to the assignment
skill in problem solving
knowledge of computer and network operating systems
knowledge of customer service principles and practices
ability to maintain professional composure in emergent and crisis situations
ability to operate relevant equipment required to complete assigned responsibilities for the position.

Responsibilities

Responds to end user support phone calls, online and in-person requests by performing troubleshooting activities, problem diagnosis, and problem resolution on a variety of technology services and products.
Performs re-imaging on laptops for deployment to new employees.
Installs new software and/or upgrades; evaluates and installs patches to resolve software-related issues.
Sets up or relocates computer stations, phones and IT-related devices as needed for new hires or staff moving offices.
Logs all customer incidents, documents work completed, and tracks assigned incidents through to resolution.
Performs other related duties as assigned and based on departmental need.