Senior Intensive Care Coordinator

CHILD & FAMILY SERVICES INC • Plymouth, MA

6d • $29 - $33

About The Position

Under the supervision and direction of the CSA Program Director, the Senior Intensive Care Coordinator is responsible for supervising the Intensive Care Coordinators and providing support and advocacy to parents/caregivers. The Senior Intensive Care Coordinator is an integral member of the CSA Leadership Team and is responsible for supporting program goals, attending program meetings and is also responsible for sitewide manager tasks, if needed. Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right. $1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, or Spanish) Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated

Requirements

• The Senior Intensive Care Coordinator must be a master’s-level, licensed or license-eligible clinician with at least three (3) years of experience in providing outpatient behavioral health services to youth and families.
• Must have supervisory experience.
• Must have experience working collaboratively with state agencies, consumer advocacy groups, and/or behavioral health outpatient facilities.
• At times, availability during evening/weekend hours is required.
• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Nice To Haves

• Experience with home-based or Wraparound models is preferred.

Responsibilities

• The Senior ICC is responsible for receiving, processing and assigning referrals to ICC/FP teams. This includes checking insurance eligibility, medical necessity and diagnostic criteria. The Senior ICC is responsible for providing initial contact to a family to obtain consent.
• Provide training, supervision, and support to the Intensive Care Coordinators
• Carry a caseload and provide direct service to families as needed
• Provide coverage to families when an assigned ICC is out or away.
• Participate in System of Care committee
• Support the ICCs in skills development to work with families from diverse backgrounds, promote positive interactions with families, and foster positive working relationships with providers and organizations
• Support the program and its entire staff in developing skills in wraparound, care planning teams, care management, and crisis response and support.
• Participate in management meetings, clinical supervisions, trainings, and evaluations and quality management activities; and ensure staff participation in training, evaluation, and quality management activities
• Monitor services, authorizations, and ensure staff compliance with policy and program procedures.
• Act as a covering supervisor for after-hours on-call staff support if needed
• Participate in marketing and outreach to promote the program and network in the community
• Update the online behavioral health provider capacity portal for ICC referrals.
• Perform other duties as require
• Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Benefits

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior