Senior Instructional Designer

Public Partnerships | PPL•New York, NY

3d•$86,000 - $100,000•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions. Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. Learn more about PPL and CDPAP at https://pplfirst.com/cdpap

Requirements

Understanding of adult learning principles and learner accessibility challenges.
Experience with partnering with SMEs and Operations leaders to provide solutions to learning concerns and skill gaps.
Experience using both Performance and learner-based evidence and feedback for curriculum development needs.
Highly organized with attention to detail and the ability to work under varying, often strict deadlines and effectively prioritize workload.
Demonstrates an intense curiosity and commitment to constantly learn along with an affinity to workforce diversity.
Virtual facilitation experience preferred – combined with professional and technical skills.
Exposure to Learning Management Systems (preferably Workday) and authoring tools (Articulate Rise, Storyline, Camtasia etc.).
Instructional video creation experience is required. Videos for customers as well as staff preferred.
Experience in implementing new software, acquisitions, customer contracts or operational functions.
Advanced Microsoft Office Suites 365, Zoom, other office/class tools and ID authoring tools.
High Emotional Intelligence, professional composure and collaborative spirit.
Knowledge of commonly used training concepts (ADDIE, SAM, Design Thinking).
Strong verbal and written communications skills.
Effectively communicates with colleagues, program participants and other stakeholders.
Experience leading, mentoring or coaching others.
BA / BS in Education, or related field preferred. Substantial professional experience in a related field may be considered in lieu of a formal degree.
5+ years’ experience creating all types of training materials and videos including, business software tutorial style materials and videos; Articulate and Camtasia experience preferred.
3+ years’ experience partnering with leaders and SMEs on learning related projects.
1+ year experience in a supervisory, coach or mentor role.
1+ year experience facilitating training events virtually preferred.
Excellent attention to detail and written communication skills required.

Nice To Haves

Startup experience a plus.
Previous experience as an LMS Admin; Workday preferred.
C.P.T.D. (Certified Professional in Talent Development) OR A.P.T.D (Associate Professional in Talent Development) OR Certified Instructional Designer Professional certifications such as DISC, Hogan, EQ

Responsibilities

Collaborate with learning specialists and SMEs to create and enhance existing content.
Exhibit technical writing skills to develop content for both internal and external audiences.
Develop courses and materials for diverse audiences and various accessibility needs.
Demonstrate creativity when producing training materials including, videos, simulations, job aids, eLearnings, etc. while meeting learning objectives and resolving skill gaps.
Use adult learning theories and exercise all parts of ADDIE model or similar.
Meet stated deadlines for work and partner with Director to communicate progress and handling of roadblocks in achieving timelines or goals.
Take ownership of content developed including implementing feedback and continuous improvements in materials to ensure the best possible learner outcomes and experiences.
Use authoring tools like Articulate Rise, Storyline, Camtasia and more to create excellent well branded, engaging yet easily adopted learning experiences.
Mentor other Instructional Designers (ID) and teammates in design techniques and other ID skills.
Assist with content review of learning materials and provide concise appropriate feedback.
Serve as project lead for Instructional Design including some needs assessment and project management.
Assist operations teams with learning solutions and support on process clarity, gaps and education.
Create customer-facing materials.