Senior Instructional Designer – Technical Learning

ISO New England•Holyoke, MA

3d•$72,000 - $123,000•Hybrid

About The Position

Are you passionate about designing learning experiences that truly make an impact? Do you thrive at the intersection of technology, education, and innovation? We’re looking for a Technical Training Specialist who will shape the way our teams learn, grow, and level up their technical skills. What we offer you: Hybrid work environment (2-3 days/week onsite) Distance-based relocation assistance available Competitive compensation with a base salary + performance bonus Robust benefits package, including: Enhanced 401(k) and financial planning support Tuition reimbursement and professional developmentWellness programs, including an onsite gym Free coffee at our onsite café Flexible work hours Employee Business Networks A stable, mission-driven workplace where your impact truly matters

Requirements

Bachelor’s degree (or equivalent experience) in instructional design, adult learning, communications, technical field, or related discipline.
4+ years of experience designing and delivering asynchronous learning solutions for adult learners with measurable impact.
Excellent communication and training design and development skills, with the ability to engage diverse adult audiences and influence content contributors and business partners.
Strong track record of managing multiple complex projects simultaneously and delivering on time.
Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and authoring and creative tools (e.g., Articulate Storyline, Articulate Rise, Articulate Review 360, Adobe Creative Cloud, etc.).
Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.
Experience participating in technical projects and providing learning input.

Nice To Haves

Master’s degree or professional certifications.
Proficiency with collaboration platforms (e.g., Asana, SharePoint, LMS, etc.).
Experience curating role-specific learning paths.

Responsibilities

Design/develop asynchronous training across the instructional design process (needs assessment, scoping, design and development, implementation, and evaluation
Oversee externally designed/developed custom asynchronous training, including vendor contracting and ongoing relations, needs assessment and scoping, project management and vendor content review, training pilot execution, implementation, evaluation, and ongoing program maintenance
Oversee asynchronous vendor training offerings, to include vendor contracting and ongoing relations, program/content deployment and promotion, content curation and evaluation, and ongoing administration
Develop and maintain technical role-specific learning paths through assessment of role-specific task, skill, and knowledge needs, content curation, implementation, and evaluation
Apply strong project management and organizational skills to all learning projects to ensure on time deliverables of multiple complex and concurrent projects.