Senior Insights Analyst

SESLOC Credit Union • San Luis Obispo, CA

2d • Hybrid

About The Position

At SESLOC, it is the people that make the place. Rooted in academics, and locally headquartered for over 80 years, we are the credit union with the funny name. But to us, financial dreams and goals are serious business. We are seeking a Senior Insights Analyst to d eliver high‑quality analytics, member insights, and market intelligence that support data‑driven decisions across the organization. This role blends advanced data analysis with market research, competitive assessments, and customer feedback interpretation. The Senior Insights Analyst transforms complex information into clear, actionable insights that support digital experience, product and initiative planning, marketing effectiveness, and operational performance. The ideal candidate is a strong analytical thinker with advanced analytical capability, a curiosity for understanding human behavior, and the ability to communicate insights to both technical and non‑technical audiences. To see the full job description, click the link.

Requirements

• Bachelor's degree in Business, Analytics, Economics, Marketing, Data Science, or equivalent experience.
• 5+ years of experience in analytics, insights, market research, digital experience, or a similar hybrid role.
• Strong skills in data analysis using SQL and BI tools (Power BI, Tableau, Looker, etc.).
• Demonstrated experience combining quantitative data with qualitative research to form strategic insights.
• Excellent verbal and written communication skills, with proven ability to present insights to leaders and cross-functional stakeholders.
• Advanced analytical and problem‑solving skills, with the ability to work confidently with large, complex datasets while ensuring data accuracy, integrity, and rigor.
• Strong ability to synthesize quantitative data and qualitative research into clear, actionable insights and recommendations.
• Effective communication and data‑storytelling skills, with the ability to distill complexity into concise narratives and presentations for technical and non‑technical audiences.
• Proven ability to collaborate across diverse teams and stakeholders to support business, digital, and experience-driven initiatives.
• Demonstrated curiosity and initiative, with the ability to proactively identify opportunities, explore insights independently, and drive value through analysis.
• Adaptable to learning and using emerging technologies, including AI, to improve efficiency.

Nice To Haves

• Experience with customer feedback platforms (e.g., Qualtrics, Medallia, Verint).
• Experience in financial services, fintech, or a related data‑rich industry.
• Working knowledge of segmentation methodologies and basic statistical techniques.
• Experience supporting roadmap development or product management functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees