Senior Infrastructure Change Manager

Alterra Mountain Company•Denver, CO

10d•Hybrid

About The Position

Alterra Mountain Company is looking for a highly organized and proactive Infrastructure Change Manager to join our Program Management Office. This role will support both strategic modernization initiatives and Merger and Acquisition integration efforts across our growing portfolio of resorts. In this role, you will act as a liaison between technical teams and business stakeholders to manage and coordinate changes to IT infrastructure, including hardware, software, networks, and systems processes. You’ll work closely with the Infrastructure Project Manager and other technical leads to ensure changes are thoroughly assessed, communicated, documented, and executed with minimal disruption to operations.

Requirements

3+ years of experience in IT-focused change management roles.
General understanding of enterprise infrastructure domains, including systems, networking, databases, and identity management.
Experience working within structured change management frameworks (ITIL, Prosci, etc.).
Proven ability to coordinate across multiple teams and workstreams in a fast-paced, decentralized environment.
Excellent communication and stakeholder engagement skills—able to bridge technical and non technical audiences.
Experience working with enterprise IT teams (Cybersecurity, Infrastructure & Operations) on modernization and standardization efforts.

Nice To Haves

Experience in the hospitality industry, especially with enterprise systems used by multi-property resort organizations.
Experience supporting integrations or transitions of acquired business units or locations

Responsibilities

Design and implement change activities across programs that impact thousands of resources in physical infrastructure and enterprise systems
Collaborate with Infrastructure & Operations, IT Security and other teams to plan and manage infrastructure changes—covering systems upgrades, software rollouts, network changes, and hardware replacements.
Design resort-specific change plans, impact sizing, and timelines around resort needs, current state, and solution designs
Own adoption strategy and change plan execution to drive program benefits
Support solution design with resort-specific impact sizing of process changes, qualitatively and quantitatively
Ability to represent end users' needs and effectively translate between end users and the IT teams
Evaluate change impacts to processes across infrastructure domains (servers, storage, networking, databases, identity) and provide clear communication plans to minimize operational risk.
Maintain and improve change management processes and documentation, ensuring compliance with internal policies and industry standards.
Coordinate with resort-level IT teams to support local adoption of enterprise infrastructure changes and ensure they have the resources and training needed for successful implementation.
Other duties as assigned

Benefits

Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Commuter benefits (Denver employees only)
Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).

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