Senior Enterprise Change Manager

Zayo•Denver, CO

9d•Remote

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Change Management team has been part of Zayo’s transformation for over a year—and it’s quickly becoming a cornerstone of how we work. We’re passionate about making a positive experience. For us, it’s not just about rolling out new processes or systems— it’s about helping our people thrive in their future state. Every plan we create starts with employees at the center, because we know it’s our people who make change successful . We’re looking for a Senior Enterprise Change Manage r to continue building and delivering our vision of human-centric change. In this role, you’ll partner with project teams and business leaders to guide employees through change with clarity, confidence, and support. You’ll design and deliver change plans that create meaningful experiences— helping people feel ready, confident, and supported through change. Your work will make adoption seamless and ensure employees thrive in their new environment , whether that’s a system, process, organization, or role. You’ll also play a key role in measuring success and sharing insights—tracking readiness, experience, and adoption metrics to show progress and identify opportunities for improvement. Beyond individual projects, you’ll collaborate with Zayo’s change practitioners and champions to exchange ideas, refine approaches, and strengthen our change community. Together, we’ll keep evolving how Zayo delivers change—making it easier, more engaging, and more impactful for everyone.

Requirements

A bachelor’s degree and a minimum of eight ( 8 ) years of relevant experience— you’ve designed, built, and delivered change and know how to make it stick – and you have a solid understanding of how people experience change and how to guide them through it successfully.
Hands-on experience delivering large-scale, cross-functional change efforts—impact assessments, stakeholder alignment, communications, training needs, and adoption strategies.
Experience operating independently on complex initiatives with minimal guidance while aligning to organizational standards.
Strong analytical and problem-solving skills, plus the ability to turn insights into action.
Confidence in presenting ideas and findings clearly to stakeholders and executives—you make complex things simple .
Exceptional communication skills (written and verbal) and the ability to influence and bring people together around a common vision.
Experience collaborating across functions in a matrix environment and building trust at all levels.
Flexibility and adaptability— you’re comfortable with ambiguity and can pivot when needed.
Strong business acumen and an eye for organizational challenges—you see the big picture and the details.

Responsibilities

Apply Zayo’s proven change practices to make sure stakeholders feel ready and confident for what’s coming—and positioned to thrive in their new environment .
Independently lead change management efforts for multiple medium-to-large, cross-functional initiatives with moderate complexity.
Serve as a subject matter expert in change management, providing guidance to project teams on communications, training alignment, leader enablement, and reinforcement strategies.
Design and execute integrated change experience plans that include communications, training, manager enablement, leader engagement, readiness, adoption, and post–go-live strategies—all backed by measurement and reporting to show progress and impact.
Define, t rack , a nalyze , and share success metrics — covering program performance, readiness, and employee experience—so we know what’s working and where to improve.
Lead and facilitate project presentations , change progress, risks, and insights clearly and concisely to stakeholders and senior leaders.
Build strong working relationships with sponsors, key stakeholders, Zayo change practitioners, and change champions to foster engagement and advocacy—and help grow a culture of adaptability and continuous improvement.
Work closely with project and business leads to keep change plans aligned with scope, dependencies, and timelines—making sure everyone knows what to expect, what’s coming, and how it all fits together.
Share insights, best practices, and lessons learned to continuously improve how we deliver change—collaborating with Zayo change practitioners and the broader team to exchange ideas, refine approaches, and elevate the overall change experience.