Change Enablement Senior Manager

Workday • Atlanta, GA

14h • Hybrid

About The Position

You are an experienced IT Change Enablement professional with a passion for understanding the human side of change. You have the ability to mobilize employees toward a common goal and a strong desire to learn and develop. You’ll lead IT change enablement to ensure employees have the information they need and inspiration to adopt IT changes swiftly and seamlessly . You understand IT and are able to create integrated deployment strategies and plans and ensure a positive experience for end users. An excitement for rolling out new technology in a global organization and understanding change management principles is critical to being successful in this role.

Requirements

• 7+ years of work experience in IT change enablement, strategy and communications within a fast-paced, dynamic environment in the tech industry
• 7+ years of experience with collaboration tools (G Suite, Zoom, Slack, and Smartsheet).
• 5+ years of experience with Adobe Creative Cloud
• Certification in a formal change management methodology including: PROSCI, CCMP highly preferred.
• Critical thinker: Thinks things through carefully and critically before defining issues. Analyzes opportunities and problems from a broad perspective. Anticipates consequences, objections, and impacts before arriving at solutions. Shows curiosity and drive to uncover new data, root causes, new perspectives, and new solutions.
• Handle Ambiguity: Sees a path forward in dynamic situations and is able to push ahead despite 'unknowns.’ Makes progress and is productive in situations that are not clearly defined and/or may change frequently. Is able to act thoughtfully and productively even when “things are up in the air.”
• Speed and Agility: Takes the initiative to learn/educate themselves quickly when confronted with first-time or unusual problems or concepts. Pulls together varying elements into coherent concepts or strategic view. Simplifies complex initiatives into manageable, actionable steps. Articulately paints credible pictures and visions of likelihoods, possibilities that get clients and co-workers on board.
• Continuous Improvement: Continuously drives to identify and build knowledge and skills that can benefit the firm and our clients. Puts new skills and capabilities into practice. Pushes to find and do work outside of the comfort zone. Identifies opportunities to do something extraordinary, and does it.
• Relationship Building: Establishes and maintains productive relationships with internal partners built upon inclusivity and collaboration. Demonstrates respect and accountability to colleagues. Seeks variation in thought, ideas, and experience. Manages through differences by direct feedback.
• Bachelor’s degree in communications, business, change management, or related work experience

Responsibilities

• Create and execute the Change Strategy: from ideation to execution — that educates audiences about BT change enablement initiatives, including how each communications tactic will be reviewed/approved, delivered, and measured.
• Apply Change Management Methodology: Support BT teams in assessing change impacts and recommending change strategies and plans to ensure optimal user experience.
• Develop High-Quality, Consumable Content : Create and refine high-quality, consumable communications materials that translate complex IT processes, tools, and systems into clear, simple language for end-users, focusing on how changes affect daily work. Materials include: Drafting and posting Slack messages and managing communication channels for real-time updates. Creating email updates. Producing and editing short-form video tutorials, demos, and visual aids. Maintaining and updating Intranet pages and comprehensive FAQs for self-service support.
• Support AI Integration Exploration : Assist in exploring how to effectively integrate AI tools into communication and content creation workflows to enhance efficiency.
• Deliver Adoption Support Materials : Support the BT teams by creating materials to enable the adoption of changes resulting from new system implementations and business processes, ensuring alignment with the overall change strategy.
• Facilitate Cohesive Communications : Work closely with IT product managers, enablement, and communications teams to coordinate content delivery and ensure a consistent message and cohesive approach for change and adoption across all platforms.
• Track Adoption Success: Collect, organize, and report on defined adoption metrics for new products, tools, and/or processes, supporting the team's efforts to track and measure the success of adoption activities.
• Drive Timely Delivery : Consistently act with organization and a strong sense of urgency to deliver assignments and projects on time and to specification, even in fast-paced or ambiguous environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees