Senior Implementations Services Associate

LogicGate-posted 17 days ago

$75,000 - $88,000/Yr

Full-time • Mid Level

Hybrid • Chicago, IL

101-250 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

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We are seeking an energetic Senior Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with enterprises in all verticals, with a focus on their GRC activities. This is an opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Assist and lead new and existing customer implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
Consult with the customer to deliver the appropriate implementation experience based on each customer's maturity:
Deploy our out-of-the-box applications
Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
Configure highly customized use cases on Risk Cloud based on unique customer requirements
Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers' journey

2+ years of experience in GRC consulting, GRC SaaS implementation, or as a GRC practitioner
Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back
Great people skills - ability to quickly understand your audience and tailor the right message to them
Ability to manage multiple accounts/priorities at a time - organization, time-management, and attention to detail are critical
A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.
In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.
LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

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