Senior Implementations Consultant

Vic.ai•New York, NY

6d•Remote

About The Position

We are seeking a Senior Implementations Consultant to lead complex, enterprise-level customer onboardings at Vic.ai. Reporting to the Director of Implementations, you will own the technical and operational execution of implementations, ensuring customers are fully prepared to leverage Vic.ai’s AI platform at go-live. This role is ideal for a hands-on implementation leader who is comfortable navigating ERP ecosystems, data flows, and automation-driven change—while also engaging confidently with senior customer stakeholders. What Success Looks Like in This Role Successfully leading complex, AI-enabled implementations with minimal supervision Driving strong alignment across technical, operational, and executive stakeholders Translating customer requirements into scalable, repeatable implementation approaches Identifying risks early and proactively managing dependencies across systems and teams Elevating implementation standards, documentation, and delivery quality Mentoring junior consultants and contributing to a high-performing implementation team

Requirements

7+ years of professional experience, including 5+ years leading software implementations (ERP, finance systems, or data-driven platforms strongly preferred)
Strong understanding of ERP ecosystems, integrations, and enterprise data workflows
Proven experience managing complex projects with multiple technical and business workstreams
Demonstrated ability to gather requirements, define scope, and translate needs into executable plans
Comfort working with AI-enabled products, automation, and evolving technical systems
Excellent analytical, problem-solving, and decision-making skills
Executive presence with the ability to engage and influence senior customer stakeholders
Exceptional organizational skills and ability to manage multiple implementations simultaneously
Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly
Bachelor’s degree in a relevant field
Ability to quickly learn new tools, platforms, and technologies

Nice To Haves

PMP certification a plus

Responsibilities

Design and execute scalable implementation frameworks: Develop processes, templates, and technical best practices for enterprise Vic.ai deployments
Own the end-to-end implementation lifecycle: From post-sale handoff through go-live readiness and early adoption
Partner cross-functionally: Collaborate closely with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines
Lead technical go-live execution, including: Project planning, milestones, and dependency management Coordination across ERP integrations, data ingestion, and AI configuration Risk identification, mitigation strategies, and escalation management KPI tracking and post-implementation optimization
Guide customers through AI-driven change: Support customers as they adopt automated workflows, align expectations, and operationalize new processes
Champion implementation quality: Ensure accuracy, performance, and scalability in customer environments
Mentor and lead: Provide guidance to junior consultants and contribute to team-wide delivery excellence
Standardize and scale delivery: Partner with Operations to define implementation standards and support partner-led implementation models

Benefits

Competitive salary and stock options
401K with an employer match
Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
Monthly Wellness stipend
CitiBike membership
Generous maternity and paternity leave
The opportunity to work remotely, including a stipend for your home workstation setup
Virtual team-building events & awesome swag
People-focused culture
Generous vacation time, family and travel-friendly environment
Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company.